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There is usually a lot of focus in the business on making sales. However, one of the key triggers of successful businesses is to ensure your customers also remain customers. To track the cancellation of your customers the term churn rate is used. In this post, I’ll be examining a way to improve your churn rate and push it down closer to 0% using churn surveys.
Successful businesses put their customers at the centre of their corporate culture and they always start with the customer’s best interest in mind when developing processes, products or services. But you need to be attentive and listen closely to what your best customers have to say, otherwise they will feel disregarded and will soon be found in your competitor’s nest.
Competence counts most when it comes to assessing the aspects that enhance confidence in your line manager, according to Netigate's Employee Report 2014. It also shows that Swedish managers need to be better at setting clear targets and setting aside time for their employees.
Good news for all our Italian friends! The complete Netigate administration interface has been translated and is now also available in Italian.
Netigate is growing rapidly on the UK and Irish market. Now we are looking for Partners and Resellers within the IT sectors who want to provide additional Feedback Management services and Online Survey Solutions to their clients. Netigate is a leading European provider of professional online survey and feedback management solutions with more than 2,000 clients and +35,000 users.
Customer loyalty is vital for company growth. 34% of the respondents in our survey says the biggest challenge to increase customer loyalty is lack of feedback integration into business operations. Test how your organization manages customer feedback and compare with +500 companies.
The better the planning, the better the survey. Spending more time on planning your survey will save you even more time later on. You will have a more reliable result and a higher response rate as good planning helps you discover pitfalls at an early stage, not after the survey has been sent out. Here are 6 steps to help structure your survey planning and get going faster.
Your survey has done its job and the answers have been collected. Now you’re standing in front of the results ready to dig for new insights. It can feel a bit overwhelming, but don’t worry – as soon as you get started you will find it quite easy (and probably both fun and a bit addictive too). So take a deep breath and jump into our five-step guide about how to become a survey analyser pro!
It’s a known fact that Apple is the industry leader in laptops and tablets, but also in smartphones with iPhone being the highest selling smartphone in the world in 2014. Apple uses the Net Promoter Score to measure and monitor their customer loyalty levels and last year they were the industry leaders in their sectors. Here are three tips on how to work successfully with the Net Promoter Score.
Most companies will agree that customer feedback is important but how do they work with it? How do companies work practicallly and strategically? Which methods do they use? How do they report and spread results through the organisation? Take our simple test and then compare your answers with the average. Read more and take the survey here!
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