What is background data and how do I use it?
Background data is known information about our respondents, it can be anything from the first names to what type of customer they are, where they live and what department they work in, as long as we have the information we can upload it in advance to our Netigate account. To learn more about how to use background data and how to upload it click on this link: Link to come!
My login details are not working, how come?
Most likely you are trying to log in using the wrong password. Contact Netigate and we will help you out, firstname.lastname@example.org
My login details have expired, what can I do?
Contact the administrator of your account, if you’re not sure about who’s your administrator, contact us at email@example.com and we will point you in the right direction.
How do I change my password?
You can’t change your password yourself, each password is generated by the system and follows a strict standard, If your password has been compromised contact the Netigate support as soon as possible and we will help you to reset it.
When and how do I use weighted questions?
In Netigate you’ll be able to weight your Radio Buttons and Matrixes, when you weight your questions you’ll get an average and standard deviation in the result for your survey. The average and standard deviation will be calculated depending on the values you enter for each option, for example if you use a scale of 1-5, 0-4 or 0-10.
How can I add a video to my survey?
With the help of our media function you can easily add videos from youtube and vimeo by copying the link from the videos and pasting the into the media function.
Is it possible to change response mechanism after the question has been saved?
Yes, it is possible for most of the response mechanisms. Please note that all response mechanisms are not convertible to all types of response mechanisms. Log in to your account as usual, click on View results or edit survey and then click the Edit-symbol . Go to the Overview-tab and click the Edit-symbol for the question at issue, a new window opens. Select Save as other mechanism at the bottom of this page. In the menu you see the mechanisms available for this specific question.
Is it possible to add additional respondents to an already active survey?
Yes, it’s easily done. Log in to your account as usual, click View results or edit surveys and then click the Edit-symbol . Under the Distribution-tab you click the Respondent-tab. Enter e-mail address for the new respondents you wish to add and then click Add Respondents. Go to the tab Order and click Activate survey.
What is the difference between an e-mail survey and a link survey?
How do I send my survey to a respondent that deleted the email?
Is it possible to change the date for an already saved reminder?
It is possible to change the date both before and after you have sent out your survey. Log in to your account as usual, click View results or edit survey and then click the Edit-symbol . Under the Distribution-tab you click the Mail-tab. At the bottom of the page you find the date settings for the reminder. Select the new date you wish to send out your reminder and then click Reset reminder. Netigate automatically changes the date. Under the Order-tab you will now see your new reminder date.
What happens if my respondent list contains doublets?
Netigate automatically recognizes if your respondent list contains doublets. This means there is no risk that you distribute a survey twice to the same person.
Is it possible to select and save two reminder dates?
If you wish to send out two reminders you must wait until the first one has come through until you order a second one.
Is it possible to add a reminder to my survey?
Yes, it’s easily done. Log in to your account as usual, click View results or edit survey and then click the Edit-symbol . Under the Distribution-tab you click the Mail-tab. At the bottom of the page you find the date settings for the reminder. Select the date you want your reminder to be sent out. If you for example choose 2 March, the reminder will be sent out at 00:01 the 2 March. Click the green arrow to save and continue.
How do I break down the result of my survey based on the questions asked?
From the cross tabulation tab you’ll be able to Include and / or exclude options from your questions to filter the result. You will then be able to download it to several different types of formats.
When and why do respondents end up under the different tabs from the respondent list page?
Why are some results marked in red?
The results that are marked in red are the most common answers.