Customer Experience trends 2024 – What can you expect?
A multitude of factors shape positive customer experiences, ranging from skilled sales and marketing teams…
9 essential survey templates you need to conduct a successful online or in-person event
Read on to find out how you can leverage the power of feedback during each…
Total Experience in Practice: The Roadmap to Seamless Customer and Employee Experiences
Many companies are still working to improve their customer experience or employee experience. But it…
Customer experience trends in 2023
In the spring of 2023, Netigate conducted a survey asking 81 CX professionals about their…
Loneliness at work: The what, the why, and how employers can help
If there is one topic in the workplace that is thankfully discussed more these days,…
A practical guide to sentiment analysis tools for business
We take you through some key applications of sentiment analysis and share practical tips for how you can use it to analyse your survey results.Â
Custom CX benchmarks for maximum business success
Customer experience is an important part of a company’s success. By providing good experiences, businesses…
CX Trends 2023: Customer retention and the role of feedback
People like to feel heard. As customers, this manifests itself as wanting the companies we…
The top marketing trends for 2023
The right marketing strategies are essential to any company’s success. An unpredictable economy, especially the…
What is a closed feedback loop?
Closed loop feedback refers to when a company implements measures based on feedback from a…
What’s the link between EX and CX?
Though they are often considered as two separate entities, the link between customer experience (CX) and employee experience (EX) is undeniable.…
5 good reasons to start your own patient feedback program today
No one understands healthcare better than patients. They are the ones who experience it first…
