The impact of coronavirus on leadership and the workplace
Coordination and clarity have never been more important. In this article, we speak with Thomas Nyström, CEO at Netigate, about how he is now adapting to leading and managing his employees in light of recent events.
Using customer experience surveys to investigate customer churn
Customer Experience surveys allow you to gather valuable insights into your business’s performance. Whether you’re…
How to prepare a Customer Experience (CX) survey
Do you want to gather valuable feedback about how your customers perceive your business and…
More Than Just A Number: Driving Change With NPS Surveys
Is the Net Promoter Score having a bit of a rough moment? It started when…
All you need to know about Customer Experience (CX)
In the last few years, customer experience (CX) has become the buzzword and focus of marketing…
What is a good Net Promoter Score?
So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…
Netigate Sales Team Expands In Norway
With the aim to become a Norwegian market leader in online survey software and market…
NPS: The ultimate guide to the Net Promoter Score
The Net Promoter Score (NPS) is one of the most popular measurements for assessing customer…
Your online shop is losing money! – Digital Customer Care
You didn’t know? … Well, keep calm. You just got one step closer to solving…
How to win back lost customers in 4 steps
It happens to even the best companies: One day a customer decides to go—leaving one…
How to measure customer satisfaction
Why should you measure customer satisfaction? Unsatisfied customers might be costing your business more than…
How to increase customer satisfaction with NPS
The one and only question to be asked to learn about your customer satisfaction NPS…
