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Customer Satisfaction Form – 5 Tips for an Effective Survey

It seems that almost every company now collects data from its customers using customer satisfaction…

Customer Satisfaction Form – 5 Tips for an Effective Survey

Why digital customer care (e-care) is important

Why should we care about digital e-care? Digital E-care is the delivery of customer service…

Why digital customer care (e-care) is important

How to Retain Customer Satisfaction

Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…

How to Retain Customer Satisfaction

Good customer service is an important service

If I pay for service, I require not only service, but good service. If I…

Good customer service is an important service

5 clever ways to improve your Net Promoter Score (NPS)

The Net Promoter Score – or NPS as it is commonly called – can be…

5 clever ways to improve your Net Promoter Score (NPS)

The Connection: Net Promoter Score (NPS) – Value – Revenue

Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…

The Connection: Net Promoter Score (NPS) – Value – Revenue

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Customer Churn Survey – acting before it is too late

You are well aware that there is growing competition within your area of business and…

Customer Churn Survey – acting before it is too late

Customer Churn Form – how could you have saved your customers?

If you don’t actually know what your customers think and feel about your brand. How…

Customer Churn Form – how could you have saved your customers?

Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg

That a single dissatisfied customer contacts you does not sound very worrisome. You can handle…

Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg

Voice of Customer (VoC) questionnaire: What, Why and How?

Very often people assume that Customer Satisfaction and Voice of Customer are two interchangeable terms.…

Voice of Customer (VoC) questionnaire: What, Why and How?

The Many Faces of a Voice of Customer Form

Successful companies have proved time and time again that the surest way to the top…

The Many Faces of a Voice of Customer Form