Knowledge

Distribution

When you are done with creating your survey and all settings are made it is time for the next step, which is the Distribution part.

If you want to go to a specifc part of the distribution guide you can use the following links:

Distribution

It is always possible to distribute your surveys in different kind of ways, for example via E-mail, SMS and a link on social media.
When you click to continue on to distribution the first time the page will be empty be cause we haven’t created any send outs yet.
You will find the different ways to distribute your survey in the menu on the left hand side.

Survey distribution

E-mail send outs

An E-mail send out means that system uses the respondents’ e-mail address to identify the individuals responding to the current survey. Either the respondent can log in multiple times to respond to the survey (this is called “multiple accesses”) or the respondent is granted access to the survey only once and after the survey is completed and then the response is locked (this is called “single accesses”). Multiple accesses may be preferable if the survey is extensive and expected to take a long time to answer. E-mail surveys are per default not anonymous, but you can choose to make them anonymous if you wish. This means that the survey will be sent out by e-mail to the selected respondents, but individual answers will be shown anonymously, usable e.g. when it is an employee survey.

When adding respondents to a survey, every email address is reviewed and checked against the Block list. If any of the e-mail addresses are included in a block list, they will not receive the survey once it has been activated. In order to permanently delete or add an e-mail address from the block list this must be managed from Settings -> Respondent lists in the Netigate account. Read more about Block lists under “Respondent lists” in the User Guides (in the Netigate Community).

SMS send out

An SMS send out that the system uses the respondents’ telephone numbers to identify the individuals responding to the current survey. As for the rest, a SMS survey is equal to an e-mail survey.

If you wish another sendout method you can choose this in the distribution dashboard. By clicking “Other distribution method” in the lower right corner when in the Respondents section (in the Sendout Wizard) you will automatically be transferred there.

arrow-right-icon-11 There are also the sendout types link survey, panel survey and surveys through QR codes. These three will be explained further in the “Distribution dashboard”.

Send out via E-mail

Mail text

arrow-right-icon-11 On the first when creating your E-mail send out is where you enter your text that will shown in the E-mail as well as, Sender, Subject, send dates and date for remainders.

Email sendout

Subject: The heading of the e-mail message is entered here and will naturally be visible to the respondent.

Sender: The sender’s email address is entered here. This address is therefore visible to the respondent. Any bounces and responses will be sent to this to this e-mail address.

Mail text: This is where you enter the information you want to inform the respondent of. You can enter both a header and text. You can also add pictures, your contact information etc.

Include Opt-Out link in mail: If you want to enable the respondent to opt out of future mailings, it is possible to include an opt-out link by ticking this checkbox. A link is now pasted into the email message informing the respondent that he or she can click on it to be removed from future mailings. A respondent who clicks on this link automatically ends up in the Block for mailings. If you are unsure as to whether or not this function is preferable, we recommend that you tick the box. The link can easily be taken out of the email message later on.

Test mail: By entering an e-mail address in the blank field shown and then clicking “Send” an e-mail is sent to the selected address. The survey looks exactly as it will appear to the respondent. By testing the survey this way, it is possible to check the surveys content and appearance along with the e-mail message.

Note: No response from the test survey will be registered. It is possible to test the survey how many times you like using either the same e-mail address or several different addresses. You can also send the test survey to multiple e-mail addresses at the same time. Separate the e-mail addresses with a semicolon, comma, or space.

This is the appearance of the email message that the respondent will receive from you:

arrow-right-icon-11 When the e-mail message is complete and you are done click “Continue” for your information to be saved and to move to the next step which is adding the respondents.

Mail sendout

Add email addresses: In this field you can enter or paste the respondents e-mail addresses, In this field you can enter or paste the respondents e-mail addresses. Make sure they are separated by line break. If an e-mail address is entered twice or inaccurate, a small window will pop up and let you know. You will then be able to correct it, remove add duplicates.

Add respondent lists: Click here to add the chosen respondent list. To the right you will see how many e-mails you have added and also edit the list of the added respondents if you for example would like to remove any of them or edit their e-mail address. You can read more about how to upload respondent lists and background data here.

arrow-right-icon-11 Click continue to move forward to the order page. On the order page is where you activate your send out. Information regarding the send out will be displayed here for you to view before ordering the send out such as send dates, remainders and the amount of added respondents.

SMS

arrow-right-icon-11 By clicking SMS from the distribution page you will be able to send out your survey via SMS.

SMS sendout

Sender: The sender’s mobile telephone number or name is entered here. This entry is therefore visible to the respondent.

SMS text: In this box you can write a text message. Make sure that the link tag is above or below the text message.

Exclude link in SMS: If you want to exclude the survey link in the SMS, you tick this checkbox, for example if you wish to sendout a thank you massage to your respondents.

Characters left: Here you will see how many characters you have left when writing your SMS text.

Test SMS: By entering a mobile telephone number in the blank field shown and then clicking “Send” an SMS is sent to the selected number/s. The survey looks exactly as it will appear to the respondent. By testing the survey this way, it is possible to check the surveys content and appearance along with the SMS message.

Note:The phone number must include country code and exclude all forms of separations.

Scheduling: Send date, add the send date for the SMS, enter date and time. You also have the option to add an remainder or two.

Add respondents.

SMS survey sendout

Add phone numbers: In this field you can enter or paste the respondents phone numbers, In this field you can enter or paste the respondents numbers. Make sure they are separated by line break. If an phone number is entered twice or inaccurate, a small window will pop up and let you know. You will then be able to correct it, remove add duplicates.

Add respondent lists: Click here to add the chosen respondent list. To the right you will see how many numbers you have added and also edit the list of the added respondents if you for example would like to remove any of them or edit their phone numbers. You can read more about how to upload respondent lists and background data here.

arrow-right-icon-11 Click continue to move forward to the order page. On the order page is where you activate your send out. Information regarding the send out will be displayed here for you to view before ordering the send out such as send dates, remainders and the amount of added respondents.

Two Way SMS
When creating your Two Way SMS sendout you’ll first have to schedule it by entering a send date and time for it (CET).

Twoway-SMS surveys

Ones this is done proceed to the next step by clicking continue on your right hand side, this is where we add our respondentes that are going to answer are two way SMS sendout, so enter their mobile phone numbers and make sure they are seperated with a line break and formatted correctly with country code and no plus sign or zeros before it or add a respondentlist to the sendout to work with background data (you can read more about how to work with respondent lists here).

Respondents list in twoway-sms surveys

Now continue to the last step to order the sendout, again by clicking continue. From here it’s a simple matter of clicking Order. As always you’ll get the question if you want to activate the survey as well, if everything else is ready and you want to send it out click Yes here. If you have some more things you want to double check before you send out the survey you can activate it later by going to Activation to activate the survey.

Survey link

By clicking link you can create a seperate link to the survey that you can publish as you wish, either on your webpage, intranet, social media or send out via your own outlook client. All the respondents will use the same link and the answers will therefore be anonymous and no tracking can be done unless you ask the appropriate questions in your survey.

When creating the link you have the option to choose a pre defined name from the drop down list or enter your own name for the link, This will only be visible in the reports of your survey and not for the respondents.

createlink

You also have the option to tick the box one answer/person (computer) which saves a cookie on the computer that clicks the link that then prevents them from answering multiple times.

Logins

Create Logins: It is possible to create logins for your respondents. If you for some reason do not have access to the respondent email addresses or telephone number, logins enable the same advantages as an e-mail or SMS survey in the form of trackability, for example. The respondents are given a username and password that grants them access to log into the survey via www.netigate.se/answer2. It is also possible to create multiple logins for one respondent.

Click generate and enter a generic name that you want for your logins and the amount of logins you need in the amount box, click ok and then add to create the logins..
You can also paste a list of login names in to the larger square box and then click add.

Create logins

Login generator

The logins are now added and you can download an excel sheet with the information (survey ID, username, password and links)

Login details in excel

Note: It is possible for the respondents to log in and answer half the survey and then log back in later and answer the remaining questions

Respondent panels

In Netigate, you have the possibility to collect answers through panelists. In order to use this function you first need to click the Respondent panel option.

The opportunity to use different panels is a co-operation between Netigate and several different panel providers When ordering panel answers, a charge is therefore applied. We have together with our panel providers an extensive reach where you can order answers from panelists based on many different criterias, for example 1000 answers from car owners or 1000 answers from people living in London and many many more options, please contact us if you have any questions at all regarding this.

BGresppaneler_EN

Click one of the flags to fill in the order form and contact information to yourself and your account manager will contact you as soon as possible.

Testlink: To test your survey before the release, you click on the Testlink button and a small window where the testlink is presented is opened. Simply click the link to instantly test it or copy and paste it in to an e-mail if you rather want to send it through mail. To close the window, click the “Ok” button.

testlink

Note: No responses are saved for the survey when using a test link.

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