Customer Satisfaction Form – 5 Tips for an Effective Survey
It seems that almost every company now collects data from its customers using customer satisfaction…
Product Research can always be better
Product Research helps you identify, analyse and understand the overall requirements of a potential target…
Website Feedback Software – Helps You Collect Data Online
What is website feedback software? It is all in the name: your online visitors give…
Why you should invest in employee engagement — from start to finish
As a business owner or manager, your employees are your greatest asset. But, unfortunately, too…
Someone wants to move on – find out why – Employee exit survey
It might be expected because someone has tried desperately for years to make a career…
Why digital customer care (e-care) is important
Why should we care about digital e-care? Digital E-care is the delivery of customer service…
Product research questionnaire – the real questions you hope to answer
You should proactively use product research whenever you launch a new product. Because your customers…
Give staff a say with Voice of the Employee surveys
A company is made up of people working as a team. Voice of the Employee…
Guidelines for Successful Employee Onboarding Survey
When you have hired a new employee, he or she goes through a process called…
How to Retain Customer Satisfaction
Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…
Good customer service is an important service
If I pay for service, I require not only service, but good service. If I…
5 clever ways to improve your Net Promoter Score (NPS)
The Net Promoter Score – or NPS as it is commonly called – can be…
