Customer Churn rate – Find out what went wrong
Which companies are the most prosperous ones? Those that deliver great customer service! Studies consistently…
Ask, don’t assume – Market research software
An essential step in the release of most new products, market research involves finding out…
The importance of generating customer loyalty
Businesses put in such a huge effort to try and win over new customers that…
5 effective ways to improve 360 degree feedback surveys
360-degree feedback functions as a valuable cog in the machine of continuous performance management. Done…
Customer service survey – what and how to ask
Why do you need to conduct customer surveys? Try as you might, you can’t please…
The cost of bad customer service
Avoid unnecessary costs of bad customer service Costs are a given in any business. While…
Reduce employee turnover by using an exit survey
Recruitment is expensive- and can be a big drain on resources, especially with current trends…
4 great ways to improve your customer satisfaction
There many assets a company needs to consider, but your two most valuable ones are…
Balancing growth and profitability. Moving forward under your own steam.
“Finding great ideas is easy, great execution is not.” Ever tried, ever failed. The value…
Net Promoter Score questionnaire – based on one single, genius question
The Net Promoter Score explained in a few words NPS or Net Promoter Score is…
A few facts on what customer service quality means for your business
Customer service quality – High customer churn and low customer satisfaction are killers for any…
Here is how you can improve your Employee Onboarding process
Do you remember how nervous you were on your first day at your new job?…
