Netigate, one of the leading European providers of cloud-based services for online surveys, announced today that it has elevated three members of its professional services team to newly created roles within the company. The shift comes as part of a significant strategic services expansion for Netigate. Which already has offices in three countries and counts top companies such as Spotify, Casio, and Sixt among its customers.
Netigate is a feedback solution for customer experience, employee experience and market research.
Alexandra Drottler takes on the position of Program Manager for Employee Experience in Sweden. Johan Montano, also based in Sweden, will be the Program Manager for Customer Experience. Rainer Schätzlein will assume the responsibility of Program Manager for Market Research in Germany. All three will take the lead with attention to shaping Netigate’s offering and advising customers on best practices.
“I’m thrilled to give some of our more experienced employees the chance to become evangelists in their respective fields,” said Netigate CEO Saeid Mirzaie. “The key areas of Employee Experience, Customer Experience, and Market Research are critical for Netigate as we continue to expand our offering throughout Europe.”
Alexandra Drottler joined Netigate as a Senior Insight Consultant in March 2017. She brings more than 15 years of experience in the research industry, including working at the prestigious global market research firm Ipsos. Drottler has broad experience working in both the private and public sectors. As a result she has gained valuable knowledge about customer and employee loyalty projects over the years.
“I’ve had an deep interest in Employee Experience throughout my career,” Drottler said. “EX is an important strategic priority for many companies today, and I’m keen to help grow that that discipline here at Netigate.”
Johan Montano joined the company as a Senior Insight Consultant in April 2019. He has over 10 years of experience within research and survey software solutions. Most recently as a Senior Project Manager and Product Owner at 3S. Montano has led several international survey projects on a wide range of topics, consulting for both B2B and B2C clients.
“Customer insight is at the core of any successful business,” Montano said. “I believe that Netigate’s increased focus on Customer Experience solutions will help our clients take their customer relationships to the next level. I am looking forward to contributing with my experience. And as a new hiree I am also hoping to bring a fresh perspective to the table.”
Schätzlein started as Head of Professional Services Consulting for the DACH region in January 2016. For the last year he has been the Managing Director Professional Services in Germany, based in Frankfurt.
“I’m continually fascinated by how this field is continuing to innovate,” said Schätzlein. “Even after almost 20 years working in Market Research. I’m excited to develop custom-tailored research designs for our Netigate customers.”
The strategic implications of these three new roles allows Netigate to better align globally. In addition tailors its offerings to the needs of each individual customer in the respective market. This services expansion also helps Netigate to continue working on its mission towards being a pan-European company.
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