By conducting customer satisfaction surveys, you can get an insight into your customers’ true opinions. Finding out how your products and services are viewed allows you to identify strengths and weaknesses in what you are offering.
Net Promoter Score
Netigate's Net Promoter Score solutions allow you to evaluate your customer loyalty in real-time. It’s easy, fast and gives you a greater idea of attitudes towards your products and services.
The better the customer service, the more attractive you are as a company and the better your customer retention. With Netigate’s customer service surveys you can gain important insights and adjust your customer service to meet expectations.
Customer churn is a constant problem for all companies. With Netigate’s customer surveys you can understand your customers better and learn how to adapt and prevent high churn rates for your business.
Become independent from external consultants - gather and analyse feedback yourself
+ Gather insights and take decisions
+ Independence from external consultants
+ Focus on your own business goals
+ Get great help from our customer service
+ Key insights without complexity
+ Easy to navigate reports
+ Adopt your branding
GET AHEAD WITH NETIGATE
ENTERPRISE SURVEY SOFTWARE
Create your survey from a comprehensive library of survey templates that best fits your business’ needs. You can also add your corporate branding and design your survey with our user-friendly and easy-to-use drag-and-drop function and HTML/CSS customisation.
POWERFUL ANALYSING & REPORTING
Master the art of analysis without running into a learning curve. Netigate’s survey platform collects feedback and provides real-time results and automated and insightful reporting. We make it easy to accurately interpret survey results and take the right actions.
UNLIMITED RESPONSES & QUESTIONS
Netigate offers an unlimited number of responses and survey questions, without charging extra fees. Ask the questions you need to gather quality feedback and the necessary data. Collecting data and acting on valuable insights should be a primary objective for any survey—and with Netigate, it is!
API & CRM INTEGRATION
Netigate's API can easily be integrated with your CRM, such as Salesforce to capture survey results and data. Access your CRM to analyse, share, and collaborate on insights with your colleagues and management teams. Automated triggers upon completed survey makes analysing an easy task.
Take advantage of unlimited support from a dedicated team of technical specialists. Your personal customer success manager helps you from start to finish to ensure that you see the most value from our survey platform. We help you setup your survey, analyse the results and take action.
Easily create surveys that look just as good on a mobile device as they do on a desktop computer or laptop. Our surveys are all optimised for mobile responsiveness and are designed to fit multiple devices and screen sizes making it easier for users to collect feedback anywhere and at anytime.
Need to work offline? No problem. Simply use your iOS or Android device to collect valuable feedback and data while offline. All data will be saved and safely stored within the app until the device reconnects to a network. Never worry about missing out on gathering the feedback you need!
A GLOBAL SURVEY SOLUTION
Netigate offers surveys in 65+ different languages, making it the perfect survey solution for global companies working on a international level. In addition to survey questions, the surveys and reports are also available in multiple languages for maximum cultural diversity and usability.