HOW CUSTOMER SERVICE QUESTIONNAIRES HELP YOU
NETIGATE CUSTOMER SATISFACTION SURVEYS
Asking your customers about your customer service will give you relevant insights and feedback, but it also gives them the possibility to help you improve your processes. In today’s world, with global internet access and transparency in all processes, a customer can expect you to have a fast response time.
And if they are not satisfied with the given response time, you rather want to collect that kind of feedback in a customer service survey than read a public post about it in social media.
HOW TO SET UP A QUESTIONNAIRE
NETIGATE CUSTOMER SATISFACTION SURVEYS
Our customer service questionnaire contains a set of questions that have been put together by our experienced research consultants. It covers what most companies want to find out from a customer service survey. It helps you to get started today and the questions can, of course, be adjusted in order to meet your organisation’s specific needs.
Collect feedback and analyze it in our intuitive dashboard to find out how your support agents are performing and what can be done to improve the teams’ overall efficiency.
GET AHEAD WITH NETIGATE
ENTERPRISE SURVEY SOFTWARE
Create your survey from a comprehensive library of survey templates that best fits your business’ needs. You can also add your corporate branding and design your survey with our user-friendly and easy-to-use drag-and-drop function and HTML/CSS customisation.
POWERFUL ANALYSING & REPORTING
Master the art of analysis without running into a learning curve. Netigate’s survey platform collects feedback and provides real-time results and automated and insightful reporting. We make it easy to accurately interpret survey results and take the right actions.
UNLIMITED RESPONSES & QUESTIONS
Netigate offers an unlimited number of responses and survey questions, without charging extra fees. Ask the questions you need to gather quality feedback and the necessary data. Collecting data and acting on valuable insights should be a primary objective for any survey—and with Netigate, it is!
API & CRM INTEGRATION
Netigate's API can easily be integrated with your CRM, such as Salesforce to capture survey results and data. Access your CRM to analyse, share, and collaborate on insights with your colleagues and management teams. Automated triggers upon completed survey makes analysing an easy task.
Take advantage of unlimited support from a dedicated team of technical specialists. Your personal customer success manager helps you from start to finish to ensure that you see the most value from our survey platform. We help you setup your survey, analyse the results and take action.
Easily create surveys that look just as good on a mobile device as they do on a desktop computer or laptop. Our surveys are all optimised for mobile responsiveness and are designed to fit multiple devices and screen sizes making it easier for users to collect feedback anywhere and at anytime.
Need to work offline? No problem. Simply use your iOS or Android device to collect valuable feedback and data while offline. All data will be saved and safely stored within the app until the device reconnects to a network. Never worry about missing out on gathering the feedback you need!
A GLOBAL SURVEY SOLUTION
Netigate offers surveys in 65+ different languages, making it the perfect survey solution for global companies working on a international level. In addition to survey questions, the surveys and reports are also available in multiple languages for maximum cultural diversity and usability.
EXTEND YOUR CUSTOMER SATISFACTION KNOWLEDGE
White Paper / Customer Satisfaction
Learn how to get real insights from your customer surveys, not just more useless data!
- Increase Customer Satisfaction
- Gain Loyal Customers
- Maximize Profitability