What is the link between your customers and employees, and why is understanding it essential for boosting business growth and profitability?
In this webinar, Netigate’s CEO, Mikkel Drucker, explores the relationship between customer and employee loyalty. He discusses how businesses can harness this link, and correlate data in order to see increased growth and profitability.
Often, the employee and customer journeys are treated as separate, with the departments responsible for each having few to no touchpoints. In this webinar, Mikkel explains why this needs to change and how thinking about the eNPS and NPS metrics together can revolutionise your business.