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How Raise Gruppen uses customer feedback to maximise the customer and employee experience

November 29, 2022, 12:00 - 13:00
Online. Central European Time (CET).
Elin Jonux
Elin Jonux Customer Communication Manager, Raise Gruppen

In this webinar, we will be exploring the power of the Net Promoter Score (NPS) and how it can be used to measure and improve customer satisfaction. Elin Jonux from Raise Gruppen will share why and how the company uses customer feedback to create actionable insights, and tell you about how Netigate became their NPS supplier.

Topics covered

  • How Raise Gruppen uses NPS to measure customer satisfaction.

  • The importance of customer feedback and how an increased focus on customer satisfaction can contribute to an improved overall experience.

  • Create an understanding of how to act on customer needs and how Quick Analysis helps to understand data more easily

About Raise Gruppen

Raise Gruppen is one of Europe’s largest and leading hair and beauty groups, with over 35 years of experience in the industry. Today, the group has over 150 salons across Norway, Sweden, and the United States. The group has over 1000 employees, 5 hairdressing academies, and their own business academy for leadership and inspiration. The group consists of several brands such as Nikita Hair, Sayso Hair & Style, Norsk Frisørskole AS, International Hair Academy AB and IC Scandinavia.

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