"Netigates evne til å analysere fritekst er fantastisk".
All use casesCustomer Experience Analyse
Capture feedback and insights from all sources – whether direct or inferred. And act on the things that truly make a difference for your customers and employees.
Make continual, consistent improvements to delight your customers every step of the way.
Organizations in top quartile of engagement show on average 21% higher productivity.
Organizations in top quartile of engagement show on average 22% higher profitability.
Organizations in top quartile of engagement show up to 65% lower turnover.
Our employee experience feedback features
Den digitale tidsalderen har gjort det enda viktigere for virksomheter å få tilgang til raske…
I dagens samfunn opplever vi å befinne oss i to verdener – den fysiske og…
Den digitale tidsalderen har gjort det enda viktigere for virksomheter å få tilgang til raske…
I dagens samfunn opplever vi å befinne oss i to verdener – den fysiske og…
For en virksomhet det alltid viktig å vite hva kundene tenker om bedriften. Hvordan skal…
Ofte stilte spørsmål om analyse av kundeopplevelsen
Analyser av kundeopplevelsen er viktig fordi de gir verdifull innsikt i kundenes opplevelser og forventninger. Ved å forstå kundereisen, kan du identifisere smertepunkter og områder for forbedring, noe som kan føre til økt kundetilfredshet, lojalitet og inntekter. En god kundeopplevelse kan også skille en virksomhet fra konkurrentene.
CX analyse, eller analyse av kundeopplevelsen, innebærer systematisk innsamling, analyse og tolkning av data som gjenspeiler kundenes atferd, oppfatninger og tilfredshet med virksomheten din. Målet er å skaffe verdifull innsikt i interaksjonen med produktene, tjenestene eller merkevarene dine, slik at du kan ta databaserte beslutninger og optimalisere kundeopplevelsen (CX) på en målrettet måte.
Har du fortsatt ikke funnet et svar? Kanskje kan FAQ-siden vår hjelpe deg.
Bli kjent med Netigate sammen med våre eksperter i en live-demo, eller test Netigate Feedback i vår kostnadsfrie prøveversjon.
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