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Guides & Tips
Frequently Asked Questions
All you have to do is edit your survey, click settings -> other settings and you can now change your end date. After you've changed the date make sure you scroll down and click save.
Background data is known information about our respondents, it can be anything from the first names to what type of customer they are, where they live and what department they work in, as long as we have the information we can upload it in advance to our Netigate account.
Most likely you are trying to log in using the wrong password. Contact Netigate and we will help you out, firstname.lastname@example.org
Contact the administrator of your account, if you’re not sure about who’s your administrator, contact us at email@example.com and we will point you in the right direction.
You can’t change your password yourself, each password is generated by the system and follows a strict standard, If your password has been compromised contact the Netigate support as soon as possible and we will help you to reset it.
Yes, it’s easily done. Log in to your account as usual, click View results or edit surveys and then click the Edit-symbol . Under the Distribution-tab you click the Respondent-tab. Enter e-mail address for the new respondents you wish to add and then click Add Respondents. Go to the tab Order and click Activate survey.
By selecting E-mail survey your survey is distributed as a link though e-mail. By clicking the link the receiver enters the survey. The system uses the respondent’s e-mail address to identify the individual respondents.
By choosing Link survey your survey is distributed by a link. You can send this link by e-mail or place it on your website, for example. The person who receives the link can forward it to someone else which gives this person access to the survey. Since a link survey cannot be connected to a specific e-mail address, the survey is held anonymously.
To resend the survey to a respondent that’s already in the distribution list you will have to remove them and then add them again. To remove one or more respondents from the sent list, click manage respondents under the respondents menu in your send out. Once the respondent is removed you can now add them again and activate the send out under the order menu in your send outs.
It is possible to change the date both before and after you have sent out your survey. Log in to your account as usual, click View results or edit survey and then click the Edit-symbol . Under the Distribution-tab you click the Mail-tab. At the bottom of the page you find the date settings for the reminder. Select the new date you wish to send out your reminder and then click Reset reminder. Netigate automatically changes the date. Under the Order-tab you will now see your new reminder date.
Netigate automatically recognizes if your respondent list contains doublets. This means there is no risk that you distribute a survey twice to the same person.
Yes, it’s easily done. Log in to your account as usual, click View results or edit survey and then click the Edit-symbol . Under the Distribution-tab you click the Mail-tab. At the bottom of the page you find the date settings for the reminder. Select the date you want your reminder to be sent out. If you for example choose 2 March, the reminder will be sent out at 00:01 the 2 March. Click the green arrow to save and continue.
If you wish to send out two reminders you must wait until the first one has come through until you order a second one.
In Netigate you’ll be able to weight your Radio Buttons and Matrixes, when you weight your questions you’ll get an average and standard deviation in the result for your survey. The average and standard deviation will be calculated depending on the values you enter for each option, for example if you use a scale of 1-5, 0-4 or 0-10.
With the help of our media function you can easily add videos from youtube and vimeo by copying the link from the videos and pasting the into the media function.
Yes, it is possible for most of the response mechanisms. Please note that all response mechanisms are not convertible to all types of response mechanisms. Log in to your account as usual, click on View results or edit survey and then click the Edit-symbol . Go to the Overview-tab and click the Edit-symbol for the question at issue, a new window opens. Select Save as other mechanism at the bottom of this page. In the menu you see the mechanisms available for this specific question.
From the cross tabulation tab you’ll be able to Include and / or exclude options from your questions to filter the result. You will then be able to download it to several different types of formats.
The tabs under the respondent list page are there to show us the respondents that haven’t click the link the survey (not accessed), the respondents that click the link but has yet to answer any questions (Accessed) and the respondents that has answered one question or more are shown under (Answered). Keep in mind that each question will display an answer frequency, the answer frequency helps to see if we’ve had any respondents that has dropped-off in the survey. If you want to know more about drop-offs in your survey you can use the “Drop-off frequency per question” function under the modules tab.
The results that are marked in red are the most common answers.