Pricing & plans
Choose a plan that fits your organisation today, and scale as your feedback programs grow
Designed for organisations running continuous, multi-touchpoint feedback programs across teams, markets, and channels.
Billed annually
Always included
- Personal onboarding
- A dedicated customer success team
- We are ISO certified
- GDPR compliant
- Secure EU-based servers
Why choose Netigate
One platform across the full feedback and experience lifecycle
Capture, analyse, and act on feedback in one connected system. From NPS surveys and reviews to support tickets and chat interactions, all feedback is consolidated in one place, giving you a complete view and reducing fragmentation.
AI that connects feedback to business impact
Go beyond surface-level metrics. Netigate identifies patterns in open-text feedback, highlights key drivers behind NPS and CSAT, and helps teams prioritise what will have the greatest impact on outcomes like retention and satisfaction.
Built for enterprise complexity and European compliance
Designed for complex enterprise environments, with GDPR-first infrastructure, flexible data handling, and support for multiple markets, languages, and organisational structures in one platform.
Brands that already trust in Netigate
Why choose Netigate
Get up and running quickly with flexible implementation and integrations,and scale across teams and markets as you grow.
Everything you need to scale experience management
Omnichannel feedback
Collect feedback across email, web, app, SMS, and employee touchpoints. Trigger surveys based on events or behaviours to capture feedback at the right moments.
Data integration and enrichment
Connect feedback with data from CRM systems, support tools, and other platforms. Combine experience and operational data for more accurate analysis.
AI-powered insights
Automatically analyse open-text responses. Identify recurring themes, detect sentiment, and understand what drives changes in key metrics.
Security and compliance for enterprise use
Operate with confidence using GDPR-first infrastructure, EU data hosting, encryption, and enterprise-grade access control.
Dedicated customer success support
Get started quickly with structured onboarding and ongoing support. Work with experts to scale and optimise your feedback programs over time.
Multi-language and multi-market support
Run feedback programs across regions and languages in one platform. Analyse responses consistently while maintaining local relevance.
Trusted by Teams Worldwide
We needed more than just survey capabilities. We wanted something that could provide insights and add value.
Results
NPS — from -28 to +56
Contacts per customer — reduced by 30%
TrusPilot score — from 1.7 to 3.9
Stephen Riley
Head of Operations
Netigates gives us the ability to listen to our customers on daily basis. You can go into a specific market, or product, identify where score are higher or lower, get the AI generated summary, and then dig into the details.
Results
240 employees empowered
5 languages supported
Multiple integrations via API
Steve Franklin
In just 10 minutes, our schools can identify what drived succes and where to improve. Netigate turns customer feedback into clear, actionable insights - fast, intuitive, and highly effective.
Results
150,000+ responses
89% motivation
21 days set-up time
Hywel Benbow
Senior Vice President, Global Data, AI & Analytics
Integrate Netigate in your existing tech stack
Frequently asked questions
Are there limits to the number of users or data?
No, Netigate is built to scale with your business. Our platform supports unlimited users, responses, and projects. This empowers teams across departments to collaborate, explore insights, and drive impact. Whether you’re running a single initiative or managing experience programs across multiple countries, you’ll never be constrained by data or user caps.
Are AI-powered analytics included in the platform?
“AI-powered analytics are available across the platform, including open-text analysis, topic detection, sentiment analysis, and conversational insights through Ask AI. Availability may vary depending on package configuration.”
How does Netigate ensure data security and privacy?
Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
How long does implementation take?
Most organisations can start analysing data as soon as their sources are connected. Because insights are automated, value can be realised quickly without lengthy configuration or manual setup.
Is pricing based on users, responses, or features?
Pricing is typically based on a combination of usage, platform capabilities, and organisational requirements. This may include factors such as response volumes, AI functionality, integrations, and the number of business units or touchpoints.
Netigate in action
Discover a smarter way to streamline and scale your customer experience efforts. Netigate turns feedback into insights that drive real results.
