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The customer experience solution for satisfaction, loyalty, and progress

Gather valuable customer insights that will help you to identify your key strengths and areas for development.

Spotify
Travis Perkins
Continental
https://www.netigate.net/customers/travis-perkins/
Netigate_Astrid_Brink_Professional Services
Netigate_Astrid_Brink_Professional Services

Let your customers guide the way

Netigate is the customer experience solution you need to perform everything from in-depth customer satisfaction surveys, to NPS calculations and event evaluations.



With experience stemming from thousands of CX implementations, we’re with you every step of the way in the competition for customer care and market share.

A feedback solution for every touchpoint in the customer journey

Net Promoter Score (NPS)
Net Promoter Score (NPS)
NPS is the number one method for measuring customer loyalty. Netigate's Net Promoter Score surveys give you simple and effective feedback with real-time insights.
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Customer satisfaction surveys
Customer satisfaction surveys
Feedback from your customers gives valuable insights to continuously improve your offer, increase customer loyalty and boost sales figures.
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Customer service
Customer service
Good customer service is attractive. It helps you to maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.
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Churn management
Churn management
An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.
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The future of CX_Netigate report_Cover
The future of CX_Netigate report_Cover

What next for CX?





Netigate has conducted a survey asking 70 CX professionals about their approach to CX in 2021 and beyond. We asked them about the challenges they currently face and their plans for the future. The report also contains insights from our recent Future of CX webinar. Download the report to read about:



  • How other businesses are working with CX

  • The most important channels in CX strategies

  • Top CX goals for 2021

  • How to develop as a CX professional

  • Aligning the layers of customer experience management

  • The important of aligning brand strategy with CX strategy







    • One solution for all your feedback needs

    CREATE
    Create a survey with Netigate
    CREATE
    Start from scratch or use a template. Our intuitive interface lets you easily create surveys without prior experience.
    SEND
    Survey form
    SEND
    Reach your audience on their terms with multiple distribution methods. Send surveys via email, links, API or with individual logins.
    ASK
    browser
    ASK
    Responsive, attractive, and flexible design. Netigate is designed to work—and look good—on multiple mobile platforms.
    ANALYZE
    eNPS and NPS with Netigate_Platform screenshot
    ANALYZE
    Turn data into insights. Easily sort data with filters of your choice before sharing custom reports with your colleagues.

    Begin your feedback journey with Netigate

    Continental
    Continental-cover-1




    “Netigate helps us to find out what worked well at events and what we need to optimise. This enables us to increase the satisfaction of our customers and our employees, and to improve our processes”

    Build stronger relationships with your employees and customers

    SECURE
    We take your security seriously, with full GDPR compliance and servers based in the EU.
    PERSONAL
    Our in-house team of insight consultants offers continuous support and expertise.
    USER-FRIENDLY
    Powerful but intuitive, with insights and reports available at the click of a button.
    ADAPTABLE
    Netigate API and custom-developed add-ons make integration easy.

    Book a demo

    Find out exactly what Netigate can do for you with a guided tour of the platform. A friendly Netigate expert will be in touch to discuss your needs and give you a quick demonstration on how you can benefit from Netigate.

    Fill out the form and we will get in contact with you shortly.