Boost sales, perceived value, and loyalty with Netigate's customer experience software

Helping you to make continual, consistent improvements for customers every step of the way.

  • Gain an holistic understanding of your customer journey.
  • Identify areas for development in the customer lifecycle.
  • Get started with ready-to-send survey templates.
  • View results in real-time and take immediate action.
  • Identify key drivers of customer loyalty.
Book a demoLet an expert show you how it works
Try for 30 daysNo strings attached free trial

Netigate is a trusted customer experience partner for more than 1,500 organisations worldwide.

Customer experience software with Netigate

89% of companies are competing on the basis of customer experience

Furthermore, improving customer experiences can lead to up to 7% increase in sales revenues. With Netigate, you have everything you need to understand how to create great experiences. You can work independently, or make use of our ready-to-send (or amend!) survey templates. Alternatively, let our internal insight consultants manage entire feedback processes for you.

Netigate's customer experience feedback solutions

NPS software
Measure engagement and ambassadorship with this efficient, easy-to-track metric.
CSAT software
Increase satisfaction for more motivated and engaged customers with our CSAT survey tool.
Customer service
Maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.
Churn management
Learning why some customers leave is critical for understanding how to make others stay.
Voice of the Customer
Gain valuable insights into your customers' experience with Voice of Customer software surveys.
Customer survey software
Improve satisfaction, loyalty and retention through a better understanding of your customers' needs and desires.

CUSTOMER EXPERIENCE FEEDBACK SOFTWARE

Choose from ready-to-send surveys or create your own

Get a true understanding of what your customers want with CX surveys that can be sent in minutes. With Netigate', you can create your own customer experience surveys from scratch or get started with our ready-to-send or amend templates.

SMART CX REPORTING

Identify the factors impacting the customer experience

Delve into your data with filters and breakdowns that will help you to pinpoint what is affecting your customers' experiences. Is customer service better in certain regions? Does age or time spent as a customer impact satisfaction? Are enterprise customers happier? Get answers to these critical questions and more with our smart reporting options.

AUTOMATE AND VISUALISE PROCESSES

Accelerate improved experiences with the help of live dashboards and API

Our real-time dashboards allow you to track your customer experience survey data as it comes in. This means that there's no delay between getting feedback and then acting on it. And with Netigate API, you can set up automatic processes to send CX surveys and trigger alerts to relevant employees in the event of complaints, low ratings, and more.

Get your free customer experience survey template

Try our CX software free for 30 to measure and improve the experience of your customers.
No credit card required. Trial ends automatically.

TEXT ANALYSIS

Let AI read and analyse open-text customer responses for you

Open-text responses are a treasure trove for actionable insights. Text Analysis can uncover the sentiment in answers, extract critical keywords, and help you to enhance your quantitative data with qualitative. This means that you can tune in to the individual voices of your customers and make a real difference to their experiences.

QUICK ANALYSIS

Get instant insights from your customer experience data

Quick Analysis is your partner in identifying key insights in the feedback data you collect. It can handle huge amounts of customer dating, helping to you to track feedback over time, perform segmented analysis, gain greater insight into your NPS, and instantly see the highest and lowest ranking questions as rated by customers.

Accelerate better customer experiences with Netigate

Launch customer experience survey in minutes and make it easy for your customer to give feedback anywhere, on any device

Employee survey software with consultancy
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EXPERT SUPPORT

Customer experience software that's powered by people

Become an experience-driven company and scale your customer feedback program with the help of our internal consultants. Netigate's feedback experts are here to help you with everything from set up and implementation to data analysis and action-planning.

Why choose Netigate for your customer experience surveys?

Secure & GDPR compliant
Data security is our top priority. Your sensitive employee feedback data is safe with us. We are ISO 27,001 certified and GDPR compliant with servers in the EU, meaning you can safely gather your feedback online.
Expert support
We offer a global solution with local support and consultancy. Our in-house experts will guide you in asking the right questions and making data-driven decisions with your customer experience surveys.
All in one place
Powerful but intuitive, the Netigate platform makes it easy to create, distribute and analyse a variety of customer experience surveys. Start from scratch or use our expertly-crafted templates, and then reach your audience on their terms.
Integration friendly
With Netigate API, you can build custom data integrations that will adapt to your existing workflows. This allows you to save time and work smarter by automating your CX surveys.
Reliable data collection
Netigate did one of the largest surveys in the world with over 6.5 million respondents. That requires stability, knowledge & capacity. We offer you robust software that you can rely on even for advanced customer experience projects.
Powerful analytics
We provide thorough analysis and actionable insights. We help you to make data-driven decisions with confidence. There's loads of data out there, and we help you to make sense of it.

Customer Experience resources

CSAT, NPS, and CES: Your guide to choosing a CX metric
In this eBook, we guide you through three of the core customer experience metrics, helping you to understand what they do and how you can use them.
Lytter til voice of customer
The Ultimate Guide to Voice of Customer (VoC)
How do you manage to stay ahead of your competition? How do you develop the products or services that your customers are asking for? Read our ultimate guide to Voice of Customer.
The future of CX report
We asked CX professionals how they are working with customer experience in 2022 and what is in store for the future of CX.

FAQs

Customer experience software is a cloud-based solution that allows you to collect real-time feedback from your customers. It gives you the tools you need to measure your customers’ experiences at every touchpoint in their journey with your company.
Only by measuring and investigating your current customer experiences, can you improve future ones. And this is important: after all, 84% of companies who invest in improving their customer experience see an uplift in revenue.
Your customers are always on the move, so you need to catch them at a time—and in a place—that’s convenient for them. That is why Netigate offers a variety of survey distribution methods to gather customer feedback including email, SMS, web links, widgets and more.
Netigate handles customer data with utmost care. We are GDPR compliant with EU-based servers. We're also ISO 27,001 certified, which is a globally-recognised stamp of approval on our data security management.
Yes, we have a dedicated team of professional experts that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process — Netigate is there to support you and your business.

At our knowledge hub, you can find our vast library of helpful blog articles, reports, video tutorials and ebooks as well.
No— there's more! Netigate is a complete solution and a survey tool for your customer and employee feedback needs. From your yearly customer experience reviews to automated customer service questionnaires, you can do it all with us. You can read more about our solutions here.

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Let us show you how it all works

Book a free meeting with a member of our team and we'll demo our CX software capabilities for you!