We wanted more than just survey capabilities.

We wanted something that could provide insights and add value

Stephen Riley

Head of Operations

The Fibrus team showing the award for Customer Center of the Year 2023

Get rich customer feedback from everywhere, in one place

Make continual, consistent improvements to delight your customers every step of the way.

Learn what drives your KPIs

What is employee
experience?

Find insights and solutions with Generative AI

What is employee
experience?

Act on customer issues in real time

What is employee
experience?

Engaged people make great employees

21%

Higher productivity

Organizations in top quartile of engagement show on average 21% 
higher productivity.

Gallup 2018

22%

Higher profitability

Organizations in top quartile of engagement show on average 
22% higher profitability.

Gallup 2018

65%

Lower turnover

Organizations in top quartile of engagement show up to 65% 
lower turnover.

Wavechanger 2020

Discover our features

Our employee experience feedback features

Learn more about customer experience

Get more insights

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Frequently asked questions

Commonly asked questions about employee experience

When it comes to customer satisfaction score or net promoter score, what is “good” highly depends on a variety of factors: your customers background, your industry, your geography, your portfolio of products and services, and more. This is why it is advisable to compare scores across time (i.e., how CSat, or NPS, or other KPIs evolve over time at your company) rather than across companies, or products, or even branches.

Having said that, in general, a CSat above 75% and a NPS above 50 is considered very good.

No. Netigate is a full solution for Customer Experience. With Netigate, you can create surveys, bring in customer feedback from other sources (such as support contacts, calls, chats, online reviews, social media), analyse what your customers are saying, understand what issues have the biggest impact on your KPIs, and take actions that will deliver immediate results.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

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