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Turn Customer Feedback Into Business-Critical Insights
Companies that actively listen to their customers have a significant advantage over their competitors. That’s why you should take advantage of Netigate’s expertise for your customer survey programs: DIY survey tool, feedback management and customized CX consulting services.
Seamless customer
feedback management
Capture CX insights at key touchpoints
Create, distribute, and analyse surveys that provide a comprehensive understanding of customer satisfaction, whether starting from scratch or utilising our flexible templates.
- Ready-made survey templates and question types for the entire customer journey
- Tailor-made surveys for each touchpoint
- Create surveys in 60+ languages
- Reach customers at difficult touchpoints using tailored distributions methods like SMS or QR code
- Track your CX KPIs in real time
- Analytics to pinpoint key customer satisfaction factors
Close the loop: track & address customer satisfaction
Continuously monitor and act on customer satisfaction to close the feedback loop. Gain nuanced insights and customisable reports to address challenges effectively across departments.
Discover what factors are impacting customer experience
Make continual, consistent improvements for customers every step of the way. Track and visualise customer experience touchpoints, identifying changes and the events that influence them. Apply data-driven changes to your customer journey to increase your NPS and CSAT results.
- Pinpoint key problem areas with advanced analytics
- Benchmark and track progress against key CX KPIs
- Uncover the ‘why’ behind NPS and CSAT by sorting qualitative data into custom topics
- Elevate customer centricity by sharing CX insights across the organisation
- Drive action backed by data across the CX journey
Start today with a free trial
Discover the possibilities of our powerful customer experience solution with no strings attached.
Partner with our world-class expert team to roll out VoC programs and immediately start closing the loop with customers
Need more resources and expertise?
We’re here to help you plan, implement, and analyse your customer experience projects.
Hear from our customers
Learn more about customer feedback
Welcome to the 3rd edition of our Future of CX report, written by CX professionals, for CX professionals.
Your guide to choosing and using three essential customer experience metrics: CSAT, NPS, and CES.
Our feedback experts share their 10 top tips for getting the most out of your customer surveys.
Why choose Netigate as your customer survey solution
Secure & GDPR compliant
Start your CX transformation with our world-class consultants. Our in-house team of experts will work hand in hand with you, delivering profound insights to elevate your CX success and prioritise Voice of the Customer in your organisation.
Single source of truth for you CX program
Start your CX transformation with our world-class consultants. Our in-house team of experts will work hand in hand with you, delivering profound insights to elevate your CX success and prioritise Voice of the Customer in your organisation.
Partner with our experts
Start your CX transformation with our world-class consultants. Our in-house team of experts will work hand in hand with you, delivering profound insights to elevate your CX success and prioritise Voice of the Customer in your organisation.
Powerful analytics
Unlock intelligent analytics and business-critical insights with Text Analysis. Make data driven decisions by understanding both the customer journey's impact and the underlying "why”.
Trusted for large-scale CX projects
Start your CX transformation with our world-class consultants. Our in-house team of experts will work hand in hand with you, delivering profound insights to elevate your CX success and prioritise Voice of the Customer in your organisation.
Get feedback anywhere
Netigate's user-friendly platform empowers you to distribute surveys seamlessly, in variety of ways like emails, embedded questions, QR codes, or two-way SMS. Connect with your audience at every touchpoint, capturing valuable insights effortlessly.
Start today with a free trial
Discover the possibilities of our powerful customer experience solution with no strings attached.
Your customers are always on the move, so you need to catch them at a time—and in a place—that’s convenient for them. That is why Netigate offers a variety of survey distribution methods to gather customer feedback including email, SMS, web links, widgets and more.
Netigate handles customer data with utmost care. We are GDPR compliant with EU-based servers. We’re also ISO 27,001 certified, which is a globally-recognised stamp of approval on our data security management.
