Anonymously report potential grievances, fraud, or ethical misconduct.
All use casesCustomer Experience
Capture feedback and insights from all sources – whether direct or inferred. And act on the things that truly make a difference for your customers and employees.
Head of Operations
Make continual, consistent improvements to delight your customers every step of the way.
Organizations in top quartile of engagement show on average 21% higher productivity.
Organizations in top quartile of engagement show on average 22% higher profitability.
Organizations in top quartile of engagement show up to 65% lower turnover.
Our employee experience feedback features
As businesses adapt to the ‘digital everything’ era, how customers interact with brands has transformed,…
One of the best ways to assess customers’ feelings about your business, products, and brands…
As businesses adapt to the ‘digital everything’ era, how customers interact with brands has transformed,…
One of the best ways to assess customers’ feelings about your business, products, and brands…
people will forget what you said, people will forget what you did, but they will…
A killer brand strategy with appealing optics and top-grade products is only half the battle…
Although it may not seem relevant in 2024, the telecommunications (telco) sector emerged relatively unscathed…
Commonly asked questions about employee experience
When it comes to customer satisfaction score or net promoter score, what is “good” highly depends on a variety of factors: your customers background, your industry, your geography, your portfolio of products and services, and more. This is why it is advisable to compare scores across time (i.e., how CSat, or NPS, or other KPIs evolve over time at your company) rather than across companies, or products, or even branches.
Having said that, in general, a CSat above 75% and a NPS above 50 is considered very good.
No. Netigate is a full solution for Customer Experience. With Netigate, you can create surveys, bring in customer feedback from other sources (such as support contacts, calls, chats, online reviews, social media), analyse what your customers are saying, understand what issues have the biggest impact on your KPIs, and take actions that will deliver immediate results.
Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.
Didn’t find the answer you are looking for? Go to FAQ page
Book a demo and talk to a Netigate expert or try it out on your own with a free trial.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-advertisement | 2 years | Records if the user has consented with marketing cookies |
cookielawinfo-checkbox-analytics | 2 years | Records if the user has consented with analytics cookies |
cookielawinfo-checkbox-functional | 2 years | Records if the user has consented with functional cookies |
cookielawinfo-checkbox-necessary | 2 years | Records if the user has consented with necessary cookies |
CookieLawInfoConsent | 2 years | Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie. |
viewed_cookie_policy | 2 years | To record if a cookie message box has been shown. |
Cookie | Duration | Description |
---|---|---|
lpv294052 | session | This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view. |
visitor_id# [x2] | 14 months | Unique visitor id related to Pardot account |
visitor_id#-hash [x3] | 14 months | Saves visitor id as a hash |
Cookie | Duration | Description |
---|---|---|
_ga | 14 months | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
AnalyticsSyncHistory | 1 month | Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
_gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
_uetsid | 1 day | Stores and tracks visitors across websites |
1P_JAR, CONSENT, NID | 2 years | Collects site statistics and tracks conversion rate |
bcookie | 2 years | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
bscookie | 2 years | This cookie is a browser ID cookie set by Linked share Buttons and ad tags. |
lang | session | LinkedIn sets this cookie to remember a user's language setting. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
MUID | 1 year 24 days | Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
UserMatchHistory | 1 month | Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. |