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We wanted more than just survey capabilities.

We wanted something that could provide insights and add value

Stephen Riley

Head of Operations

The Fibrus team showing the award for Customer Center of the Year 2023

Get rich customer feedback from everywhere, in one place

Make continual, consistent improvements to delight your customers every step of the way.

  • Create and distribute any type of survey for your customers. Use templates to get started.
  • Import customer feedback from other sources - support calls, chats, social media, online reviews, and more.
  • See all the Voice of your Customers in one place and get deep analysis on what matters most to them.

Learn what drives your KPIs

  • Discover the most common issues within the Voice of your Customers in real time.
  • Learn what drives key metrics like NPS and CSat, without having to sift through feedback manually.
  • Make continuous improvements that will boost your KPIs immediately.

What is employee
experience?

Find insights and solutions with Generative AI

  • Let our Generative AI surface the main problems your customers are experiencing.
  • Type any question and get precise answers based on the Voice of your Customers.
  • Get recommended actions, and create tasks and alerts for colleagues who will drive change.

What is employee
experience?

Act on customer issues in real time

  • Set rules and triggers for automated notifications on specific topics, words, emotions.
  • Create and automate actions in any project management tool based on given criteria.
  • Follow the progresses, report on success, and become a truly customer-centric business.

What is employee
experience?

Engaged people make great employees

21%

Higher productivity

Organizations in top quartile of engagement show on average 21% 
higher productivity.

Gallup 2018

22%

Higher profitability

Organizations in top quartile of engagement show on average 
22% higher profitability.

Gallup 2018

65%

Lower turnover

Organizations in top quartile of engagement show up to 65% 
lower turnover.

Wavechanger 2020

Discover our features

Our employee experience feedback features

eNPS software
Measure engagement and ambassadorship with this efficient, easy-to-track metric.
Read more
Employee satisfaction
Measure and increase satisfaction along all stages of the employee journey for more motivated and engaged employees.
Read more
Employee exit interviews
Learning why some employees leave is critical for understanding how to make others stay.
Read more
Onboarding surveys
Measure engagement and ambassadorship with this efficient, easy-to-track metric.
Read more

How Netigate CX works

Learn more about customer experience

Get more insights

NPS Benchmarking
Average NPS Scores: How to benchmark your NPS
What is a good Net Promoter Score by industry? Find out how to benchmark your NPS and discover proven strategies
Customer Churn Survey
Customer Churn Survey: What It Is, Why It Matters, and How to Reduce Churn with Feedback
Discover how churn surveys help reduce customer loss by revealing why customers leave and how to win them back.
Customer Service Team questions , what to ask
Customer Service Surveys: How to turn service feedback into great customer experiences
Discover how customer service surveys can improve customer experience. Learn how to craft effective surveys and turn feedback into actions.
NPS Benchmarking
Average NPS Scores: How to benchmark your NPS
What is a good Net Promoter Score by industry? Find out how to benchmark your NPS and discover proven strategies
Customer Churn Survey
Customer Churn Survey: What It Is, Why It Matters, and How to Reduce Churn with Feedback
Discover how churn surveys help reduce customer loss by revealing why customers leave and how to win them back.
Customer Service Team questions , what to ask
Customer Service Surveys: How to turn service feedback into great customer experiences
Discover how customer service surveys can improve customer experience. Learn how to craft effective surveys and turn feedback into actions.
Wordpress sizes-3-CX automation2
How to Automate Your Customer Experience Processes
Automating your customer experience can cut costs, reduce human error and improve customer satisfaction. Learn the best practices to improve
Customer Experience Surveys Netigate
How to Create a Customer Experience Survey in 5 Steps
CX surveys can gather valuable feedback, improve customer satisfaction and drive business growth. Discover best practices for design, distribution and
post purchase surveys
Post-Purchase Surveys: How to Delight Customers After the Sale
Learn how to create effective post-purchase surveys that boost customer loyalty, reduce churn, and improve your CX strategy—step by step.

Frequently asked questions

Commonly asked questions about employee experience

When it comes to customer satisfaction score or net promoter score, what is “good” highly depends on a variety of factors: your customers background, your industry, your geography, your portfolio of products and services, and more. This is why it is advisable to compare scores across time (i.e., how CSat, or NPS, or other KPIs evolve over time at your company) rather than across companies, or products, or even branches.

Having said that, in general, a CSat above 75% and a NPS above 50 is considered very good.

No. Netigate is a full solution for Customer Experience. With Netigate, you can create surveys, bring in customer feedback from other sources (such as support contacts, calls, chats, online reviews, social media), analyse what your customers are saying, understand what issues have the biggest impact on your KPIs, and take actions that will deliver immediate results.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

Didn’t find the answer you are looking for? Go to FAQ page

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