CUSTOMER EXPERIENCE

Understand what drives your customer loyalty

From surveys and reviews to calls and chats, bring together all your feedback data into one platform. Uncover what truly matters to your customers, act faster, reduce churn, and build lasting customer loyalty.

Why you should invest in Customer Experience:

32%

Would stop doing business

32% of customers would stop doing business with a brand they loved after just one bad experience.

PWC, 2023

89%

Would buy again

89% of customers are more likely to make another purchase after a positive customer service experience.

Salesforce, 2024

15%

Reduced churn

Improving the customer journey reduces churn by 15% and lower the cost to serve with 20%.

McKinsey & Company, 2021

Netigate gives us the ability to listen to our customers on a daily basis. You can go into a specific market, or product, identify where scores are higher or lower, get the AI generated summary, and then dig into the details. As a Chief Commercial Officer, I cannot go through thousands and thousands of feedback, but with Netigate I get a sense and good examples of what customers are saying about a specific issue in real time.

Steve Franklin

Chief Commercial Officer

Use Customer Experience Management to increase loyalty and revenue

See in real time what influences customer satisfaction and your KPIs and take actions based on data
Track every step of the customer journey, measure the impact, get deep analysis on what matters most and report on progress
Import customer feedback data from different sources - support calls, chats, social media, online reviews, and more in one place
Unlocked AI-powered insights with advanced text and sentiment analysis to highlights key drivers of customer satisfaction
Learn what drives key metrics like NPS and CSAT, without having to sift through feedback manually

Netigate CX: A leading solution in Customer Experience Management

Discover our features

Our Customer Experience feedback features

ASK AI

Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.

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Surveys

Measure and increase satisfaction along all stages of the employee journey. Capture the voice of your people, drive engagement, reduce churn, and lay the foundation for sustained business growth.

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NPS Software

Discover what drives loyalty, identify satisfaction gaps and take targeted action. Learn why employees stay or leave and act decisively to enhance every key moment in the employee journey.

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Frequently asked questions

Does your solution provide text analytics or sentiment analysis?

Netigate offers both text analytics and sentiment analysis. Text analytics helps you extract key themes, topics, and patterns from open-ended responses, while sentiment analysis determines the emotional tone behind the feedback. Togetherthey deliver a powerful combination, surfacing what people are saying and how they feel about it. This enables you to identify critical issues, prioritize improvements, and take strategic action based on real human insight.

Are there limits to the number of users or data?

No, Netigate is built to scale with your business. Our platform supports unlimited users, responses, and projects. This empowers teams across departments to collaborate, explore insights, and drive impact. Whether you’re running a single initiative or managing experience programs across multiple countries, you’ll never be constrained by data or user caps.

Are dashboards and reports customizable?

Yes, fully. Netigate provides dynamic dashboards and customizable reports tailored to your unique KPIs and business needs. Visualize the metrics that matter most and automate distribution to keep everyone aligned, from frontline teams to the C-suite.

Can we integrate Netigate with our CRM (e.g Salesforce, Hubspot)?

Yes, Netigate integrates seamlessly with leading CRMs and business systems via the Netigate Insights API. Learn more about our integrations here: netigate.net/integrations

How easy is the setup and how long does implementation take?

Netigate is designed for fast, frictionless onboarding. We offer a fast and seamless setup, thanks to our intuitive interface, ready-to-use templates, and dedicated support team. For larger or more complex setups, our in-house consultants provide tailored onboarding and strategy alignment. Find out more about how our expert consultants can help you get maximum value from day one here: https://www.netigate.net/consulting-professional-services/

How does Netigate ensure data security and privacy?

Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.