Netigate's customer experience solution for satisfaction, progress, and loyalty
Let your customers guide the way
Netigate is the customer experience solution you need to perform everything from in-depth customer satisfaction surveys, to NPS calculations and event evaluations.
With experience stemming from thousands of CX implementations, we’re with you every step of the way in the competition for customer care and market share. Let your customers share their voice and make sure you listen to what they say.
THE CUSTOMER JOURNEY
Feedback when it matters the most
Survey solutions for all scenarios
Choose from a vast number of customer survey templates, or customise and brand your own questionnaires from scratch. Standard metrics like the Net Promoter Score or Customer Satisfaction Index are easily added.
Automatic surveys and alerts
With Netigate API, you can easily configure surveys to be sent at specific touchpoints in the customer journey. You can also trigger alerts on deviating answers, keeping you on top of your customer feedback.
Track your progress with yearly reports
Be your own competition. Set benchmarks to measure your performance over time, with yearly customer surveys. You can track and compare customer responses and results over time. This helps in identifying trends and areas for improvement before defining new goals for your customer experiences.
Evaluate events, workshops and more
Create and send surveys as part of your ongoing dialogue with your customers. Were events successful? Did they enjoy a workshop? What kind of educational opportunities would benefit them? Use this feedback to improve your output across the organisation.
SOLUTIONS
A feedback solution for every touch-point in the customer journey
Net Promoter Score Surveys (NPS)
NPS is the number one method for measuring customer loyalty. Netigate's Net Promoter Score surveys give you simple and effective feedback with real-time insights.
Read moreCustomer Service Surveys
Good customer service is attractive. It helps you to maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.
Read moreChurn Management
An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.
Read moreOur Promise
To help you build stronger relationships with customers and employees
Secure
We take your security seriously, with full GDPR compliance and servers based in the EU.
Personal
Our in-house team of insight consultants offers continuous support and expertise.
User-Friendly
Powerful but intuitive, with insights and reports available at the click of a button.
Adaptable
Netigate API and custom-developed add-ons make integration easy.