With experience stemming from thousands of CX implementations, we’re with you every step of the way in the competition for customer care and market share. Let your customers share their voice and make sure you listen to what they say.
With Netigate API, you can easily configure surveys to be sent at specific touchpoints in the customer journey. You can also trigger alerts on deviating answers, keeping you on top of your customer feedback.
Choose from a vast number of templates, or customise and brand your own questionnaires from scratch. Standard metrics like the Net Promoter Score or Customer Satisfaction Index are easily added.
Be your own competition. Set benchmarks to measure your performance against with yearly customer surveys. You can track and compare results over time, identifying trends and areas for improvement before defining new goals.
Easily create and send surveys as part of your ongoing dialogue with your customers.
Give access in the organisation to make feedback a part of decision data in larger parts of the organisation.
“Netigate helps us to find out what worked well at events and what we need to optimise. This enables us to increase the satisfaction of our customers and our employees, and to improve our processes”
NPS is the number one method for measuring customer loyalty. Netigate's Net Promoter Score surveys give you simple and effective feedback with real-time insights.Read more
Feedback from your customers gives valuable insights to continuously improve your offer, increase customer loyalty and boost sales figures.Read more
Good customer service is attractive. It helps you to maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.Read more
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