Maximise the value of your customer and employee experience programmes
Every organisation is different—a one-size-fits-all approach rarely works. Let our team of expert consultants craft a custom plan to deliver on your experience management goals.
Trusted experts across the full experience
Provide strategic advisory
Analyse your experience maturity against industry best-practices and build a roll-out plan.
Implement your experience programmes
Identify key feedback touchpoints across the whole journey and tailor your approach for maximum value.
Integrate with your existing processes
Integrate Netigate into your ecosystem to share insights across the organisation and trigger workflows.
Translate insights into action
Work with our experts to surface unique insights, empower action, and understand ROI.
Support survey projects
Drive your important survey projects in whole or in part.
Conduct market & panel research projects
Get advice and execute on market research studies and panel feedback.
Translate customer experiences into actionable insights
Get a strategic partner to drive best-practices in designing and implementing your Voice of the Customer program. Maximise organisational growth and retention by delighting your customers.
your holistic CX maturity against industry benchmarks and outline steps for continuous improvement
the whole customer journey and identify key feedback touchpoints
on what aspects of the journey are the largest obstacles, and understand next steps to meet KPIs
important insights to the rest of your organisation to create customer centricity and drive action
with existing organisational processes to close the loop with customers quickly
at regular intervals to help drive new insights and actions to deliver better customer experiences
Elevate your employee experience with a helping hand
Use our experts’ guidance to deliver the best possible experience for your employees. Transform your employee journey to unlock new heights of productivity and creativity.
your holistic EX maturity against industry benchmarks and outline steps for continuous improvement
the whole employee journey and identify key feedback touchpoints
into key touchpoints such as onboarding and offboarding
your team dynamics with 360 leadership reviews
on personalised leadership coaching & workshops to drive change based on feedback
and reduce risk with anonymous, third party whistleblowing function
Execute surveys with an impact
Get direct support across the whole survey process or just specific parts. Tailor surveys to your individual needs with hands-on experts.
Project development
Plan feedback from start to finish, taking into account specific needs and goals.
Survey creation
Let our consultants build effective, smart surveys that are designed to get you the most useful data possible.
Implementation
We can get your surveys up and running, and also manage send-outs. Sit back, relax, and wait for the insights to roll in.
Analysis
Our consultants are obsessed with research science and data analysis. We love helping you to make sense of your data.
Action planning
We’ll advise you on the most effective actions for a positive impact.
Presenting results
Let our experts take care of the presentation of your results, either on site or online.
Workshop follow-up
We can conduct and moderate workshops that help you to find the best measures for improvement.
Bring feedback to the forefront with technical solutions
Embed your feedback processes throughout your technical architecture to bring insights to the right stakeholders. 
Elevate your reporting by getting updated analytics.
BI analytics: Get a broader view of your data in new contexts and reconcile it with other data sources.
Survey triggers: Trigger surveys based on touchpoints from other systems and software to always get feedback where you need it.
Deliver insights where needed: Power your ticketing & CRM systems with the latest data to bring feedback to the stakeholders that can act.
