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Netigate Insights

Why Choose Netigate?

Insightful focus on customer care and providing tailored solutions Thousands of companies trust Netigate Over…

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Customer Satisfaction

The ultimate guide to customer churn

  From the software user who doesn’t renew their subscription to the gym-goer who cancels…

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Human Resources Interview

Sophia Boleckis on culture transformation in business

  Sophia Boleckis is Director, Culture Transformation Lead at Wärtsilä. Passionate about people, culture, and…

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Customer Satisfaction

What is a good Net Promoter Score?

So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…

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Human Resources Netigate Insights Surveys

Working from home: Survey results on the new normal

During the summer, Netigate partnered with Mårten Westberg (EIBA), Stefan Tengblad (University of Gothenburg) and…

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Interview Leadership

Anne Glover on CEO leadership during the corona crisis

CEO of Amadeus Capital Partners, member of Court at the Bank of England, and board…

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Customer Satisfaction

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

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Human Resources Leadership

How to transition back to the office as lockdown eases

  Many of us are trying to find our new normal amid the corona crisis.…

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Human Resources

How to improve the employee experience for introverts

It was impossible to make it through 2012 without at least hearing about Susan Cain’s book Quiet. In…

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Interview

Berta Maso on HR leadership during the corona crisis

Berta Maso has over 20 years of HR experience, with many spent working at fashion…

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Interview Netigate Insights

Tom Nyman on board leadership during the corona crisis

With over 20 years of board experience, Tom Nyman has been at the helm of…

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Interview Netigate Insights

David Wheldon on leadership and marketing during a time of crisis

From Coca Cola to Vodafone, and Barclays, David Wheldon has held leadership positions at some…

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