Working remotely in Sweden set to continue after the pandemic
Last Spring, we conducted our first working from home study in Sweden. How were people…
Survey question types: How and when to use them
The goal when conducting an online survey is to gain insights. But before you can…
Your guide to the Customer Satisfaction Score (CSAT)
Put simply, customer satisfaction refers to how happy a customer is with your business. With…
Netigate customer survey 2021: Your feedback and our actions
Earlier this year we sent out our annual Netigate customer survey. Some of our key…
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses
At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…
Marit Methi and the Netigate Purpose Project
At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…
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How to conduct a successful board evaluation
It’s time for your annual board evaluation, but what does a successful board evaluation look…
Meet Mikkel Drucker, Netigate’s new CEO
Say hello to our new CEO, Mikkel Drucker. Mikkel has worked in the tech industry…
The ultimate guide to the employee Net Promoter Score (eNPS)
The employee experience is changing. In the past, many people stayed with the same company…
Ian Golding on aligning the layers of CX management
Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…
Your guide to conducting a staff survey
Your employees have good attendance and seem happy in the office. That’s enough, right? Wrong. Read…
Women in tech: Attracting more women to the industry
Tech has long been a male-dominated industry. Take two of the world’s IT giants, for…
How to write a good survey introduction for email
Your survey introduction text is the first thing that your selected survey recipients will see.…