Working remotely in Sweden set to continue after the pandemic
Last Spring, we conducted our first working from home study in Sweden. How were people…
A quick guide to the Customer Effort Score (CES)
Do you know how easy customers find it to interact with your business? How quickly…
5 steps for using the power of feedback to improve your business
Let’s talk about the power of feedback. We can refer to it as ‘experience management’…
The Great Resignation: Factors driving the surge
Predictions of a resignation surge began when the US Department of Labor reported that more…
Survey question types: How and when to use them
The goal when conducting an online survey is to gain insights. But before you can…
Your guide to the Customer Satisfaction Score (CSAT)
Put simply, customer satisfaction refers to how happy a customer is with your business. With…
Stay informed
Sign up for our top content straight to your inbox - new insights guaranteed.
Netigate customer survey 2021: Your feedback and our actions
Earlier this year we sent out our annual Netigate customer survey. Some of our key…
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses
At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…
Marit Methi and the Netigate Purpose Project
At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…
How to conduct a successful board evaluation
It’s time for your annual board evaluation, but what does a successful board evaluation look…
Meet Mikkel Drucker, Netigate’s new CEO
Say hello to our new CEO, Mikkel Drucker. Mikkel has worked in the tech industry…
The ultimate guide to the employee Net Promoter Score (eNPS)
The employee experience is changing. In the past, many people stayed with the same company…
Ian Golding on aligning the layers of CX management
Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…