Your survey has done its job and the answers have been collected. Now you're standing in front of the results ready to dig for new insights. It can feel a bit overwhelming at first glance, but don't worry – as soon as you get started you will find it quite easy (and probably both fun and a bit addictive too) and we are here to guide you through the whole process. So take a deep breath and jump into our five-step guide about how to become your company's survey analyser pro!
At Netigate, we've combined our own experience with in-depth research to uncover what factors are actually driving employee engagement.
Surveys are everywhere. Online stores ask customers to rate their purchases. Gas stations and convenience…
As businesses adapt to the ‘digital everything’ era, how customers interact with brands has transformed,…
When you provide your offer online you lose the personal face-to-face contact you get with customers in bricks-and-mortar stores. It becomes harder to get to know your customers and really understand what they think about the purchase experience and products. Using e-commerce surveys is a great way to start to reduce distance, get closer to customers and initiate an ongoing dialogue. Eventually, surveys will help your company improve in every way, get more loyal customers and increase profitability.
One of the best ways to assess customers’ feelings about your business, products, and brands…
people will forget what you said, people will forget what you did, but they will…
A killer brand strategy with appealing optics and top-grade products is only half the battle…
Although it may not seem relevant in 2024, the telecommunications (telco) sector emerged relatively unscathed…
It can sometimes feel like the sole purpose of collecting customer feedback is to show…
As we mark International Women’s Day 2024, a time for reflection, we talked with our…
A multitude of factors shape positive customer experiences, ranging from skilled sales and marketing teams…
The employee journey plays an integral role in sculpting and enriching the overall employee experience.…
Employee engagement is a growing focus for companies and HR departments. And for good reason:…
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