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Customer Satisfaction
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

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Customer Satisfaction
Digital leadership and why you should care about it
Digital leadership and why you should care about it

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

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Customer Satisfaction
Getting started with customer surveys
Getting started with customer surveys

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…

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Customer Satisfaction
The Ultimate Guide to Voice of Customer (VoC)
The Ultimate Guide to Voice of Customer (VoC)

The Ultimate Guide to Voice of Customer (VoC)

How do you manage to stay ahead of your competition? How do you develop the…

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Netigate Insights
Feedback as a service
Feedback as a service

Feedback as a service

When we think about business transformation, we often talk about strategic improvements. This means rethinking…

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Customer Satisfaction
How to define, measure, and improve customer satisfaction
How to define, measure, and improve customer satisfaction

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

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Customer Satisfaction
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

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Market Research
How to use feedback software in event planning
How to use feedback software in event planning

How to use feedback software in event planning

Learn how survey software can be used as a tool for helping you in your event planning.

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Customer Satisfaction
A quick guide to the Customer Effort Score (CES)
A quick guide to the Customer Effort Score (CES)

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

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Customer Satisfaction
5 steps for using the power of feedback to improve your business
5 steps for using the power of feedback to improve your business

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

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Human Resources
The Great Resignation: Factors driving the surge
The Great Resignation: Factors driving the surge

The Great Resignation: Factors driving the surge

Predictions of a resignation surge began when the US Department of Labor reported that more…

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Survey Tips
Survey question types: How and when to use them
Survey question types: How and when to use them

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

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