A practical guide to sentiment analysis tools for business

We take you through some key applications of sentiment analysis and share practical tips for how you can use it to analyse your survey results. 

A practical guide to sentiment analysis tools for business

Custom CX benchmarks for maximum business success

Customer experience is an important part of a company’s success. By providing good experiences, businesses…

Custom CX benchmarks for maximum business success

CX Trends 2023: Customer retention and the role of feedback

People like to feel heard. As customers, this manifests itself as wanting the companies we…

CX Trends 2023: Customer retention and the role of feedback

The top marketing trends for 2023

The right marketing strategies are essential to any company’s success. An unpredictable economy, especially the…

The top marketing trends for 2023
Customer Satisfaction
What is a closed feedback loop?
What is a closed feedback loop?

What is a closed feedback loop?

Closed loop feedback refers to when a company implements measures based on feedback from a…

What is a closed feedback loop?

Is there a link between employee and customer satisfaction?

Though they are often considered as two separate entities, the link between customer and employee…

Is there a link between employee and customer satisfaction?

5 good reasons to start your own patient feedback program today

No one understands healthcare better than patients. They are the ones who experience it first…

5 good reasons to start your own patient feedback program today
Customer Satisfaction
5 steps to good customer service
5 steps to good customer service

5 steps to good customer service

Customers are the most important asset of every company, and you’re probably doing everything you…

5 steps to good customer service

Ordered, delivered, and forgotten? CX after a purchase

Customer relationships are everything these days. Companies can no longer trust that customers will remain…

Ordered, delivered, and forgotten? CX after a purchase

Your guide to ISO 9001 and customer satisfaction surveys

No matter what industry you’re in or how big your company is, keeping your customers…

Your guide to ISO 9001 and customer satisfaction surveys

5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

5 tips on how to give constructive feedback

How digital transformation can improve your customer experience (CX)

The digital sphere has become entrenched into our daily lives, from the ways we communicate…

How digital transformation can improve your customer experience (CX)