A practical guide to sentiment analysis tools for business
We take you through some key applications of sentiment analysis and share practical tips for how you can use it to analyse your survey results.
Custom CX benchmarks for maximum business success
Customer experience is an important part of a company’s success. By providing good experiences, businesses…
CX Trends 2023: Customer retention and the role of feedback
People like to feel heard. As customers, this manifests itself as wanting the companies we…
The top marketing trends for 2023
The right marketing strategies are essential to any company’s success. An unpredictable economy, especially the…
What is a closed feedback loop?
Closed loop feedback refers to when a company implements measures based on feedback from a…
Is there a link between employee and customer satisfaction?
Though they are often considered as two separate entities, the link between customer and employee…
5 good reasons to start your own patient feedback program today
No one understands healthcare better than patients. They are the ones who experience it first…
5 steps to good customer service
Customers are the most important asset of every company, and you’re probably doing everything you…
Ordered, delivered, and forgotten? CX after a purchase
Customer relationships are everything these days. Companies can no longer trust that customers will remain…
Your guide to ISO 9001 and customer satisfaction surveys
No matter what industry you’re in or how big your company is, keeping your customers…
5 tips on how to give constructive feedback
Giving and receiving constructive feedback is central to achieving positive change across a company. Given…
How digital transformation can improve your customer experience (CX)
The digital sphere has become entrenched into our daily lives, from the ways we communicate…
