A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

Ian Golding on aligning the layers of CX management

Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…

Business New Year’s resolutions for 2021

Last year was challenging for many businesses. Whilst the problems of 2020 don’t automatically end…

5 steps to high customer satisfaction during the holidays

The holiday season is one of the busiest times of the year for many businesses,…

The ultimate guide to customer churn

From the software user who doesn’t renew their subscription to the gym-goer who cancels their…

What is a good Net Promoter Score?

So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

Your guide to producing successful webinars

From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…

Your guide to choosing a customer experience software solution

In this article, we’ll look at how you can measure and improve your customers’ experience…

Interview with Tom Nyman about the coronavirus crisis and business in times of crisis

Tom Nyman is the Chairman of the Board at Netigate, here speaking about the coronavirus crisis.