Customer Satisfaction
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…

The Ultimate Guide to Voice of Customer (VoC)

How do you manage to stay ahead of your competition? How do you develop the…

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

Customer Satisfaction
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

Ian Golding on aligning the layers of CX management

Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…

Business New Year’s resolutions for 2021

Last year was challenging for many businesses. Whilst the problems of 2020 don’t automatically end…

5 steps to high customer satisfaction during the holidays

The holiday season is one of the busiest times of the year for many businesses,…