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Ordered, delivered, and forgotten? CX after a purchase

Customer relationships are everything these days. Companies can no longer trust that customers will remain…

Your guide to ISO 9001 and customer satisfaction surveys

No matter what industry you’re in or how big your company is, keeping your customers…

5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback, but you’re…

6 Tips for managing remote employees

The past year has shown us how we needed to adapt in our personal and…

Customer Satisfaction
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…

The Ultimate Guide to Voice of Customer (VoC)

How do you manage to stay ahead of your competition? How do you develop the…

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

Customer Satisfaction
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…