Read on to find out how you can leverage the power of feedback during each…
Many companies are still working to improve their customer experience or employee experience. But it…
In the spring of 2023, Netigate conducted a survey asking 81 CX professionals about their…
If there is one topic in the workplace that is thankfully discussed more these days,…
We take you through some key applications of sentiment analysis and share practical tips for how you can use it to analyse your survey results.
Customer experience is an important part of a company’s success. By providing good experiences, businesses…
People like to feel heard. As customers, this manifests itself as wanting the companies we…
The right marketing strategies are essential to any company’s success. An unpredictable economy, especially the…
Closed loop feedback refers to when a company implements measures based on feedback from a…
Though they are often considered as two separate entities, the link between customer experience (CX) and employee experience (EX) is undeniable.…
No one understands healthcare better than patients. They are the ones who experience it first…
Customers are the most important asset of every company, and you’re probably doing everything you…