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Is there a link between employee and customer satisfaction?

Though they are often considered as two separate entities, the link between customer and employee…

5 good reasons to start your own patient feedback program today

No one understands healthcare better than patients. They are the ones who experience it first…

Customer Satisfaction
5 steps to good customer service
5 steps to good customer service

5 steps to good customer service

Customers are the most important asset of every company, and you’re probably doing everything you…

Ordered, delivered, and forgotten? CX after a purchase

Customer relationships are everything these days. Companies can no longer trust that customers will remain…

Your guide to ISO 9001 and customer satisfaction surveys

No matter what industry you’re in or how big your company is, keeping your customers…

5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

How digital transformation can improve your customer experience (CX)

The digital sphere has become entrenched into our daily lives, from the ways we communicate…

Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback in a…

6 Tips for managing remote employees

The past year has shown us how we needed to adapt in our personal and…

Customer Satisfaction
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…