Customer Satisfaction - 3

Happy customers are good for business. From utilising the NPS to managing your churn rate, we have everything you need to maintain customer satisfaction.

The Connection: Net Promoter Score (NPS) – Value – Revenue

Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…

Customer Churn Survey – acting before it is too late

You are well aware that there is growing competition within your area of business and…

Customer Churn Form – how could you have saved your customers?

If you don’t actually know what your customers think and feel about your brand. How…

Catch customers while you can! – Why annual customer satisfaction surveys only give you the tip of the iceberg

That a single dissatisfied customer contacts you does not sound very worrisome. You can handle…

Voice of Customer (VoC) questionnaire: What, Why and How?

Very often people assume that Customer Satisfaction and Voice of Customer are two interchangeable terms.…

The Many Faces of a Voice of Customer Form

Successful companies have proved time and time again that the surest way to the top…

Customer service surveys – 7 reasons why they are worth the effort

Your customer service centre might consist of a call centre with hundreds of workers, or…

Ask Voice of Customer questions and keep track of CTQ

Some people ask questions but never take the time to listen to the answers. Big…

Market Research Customer Satisfaction
7 extras to add to your Panel Research Form

7 extras to add to your Panel Research Form

Many companies turn to panel research as a way of gaining reliable results on a…

A Net Promoter Score Form (NPS) in 5 easy steps

The concept of net promoter score ( NPS ) has been getting a lot of…

It’s all about fingertips and timing – Voice of Customer program

Collecting feedback from your customers can be done easily enough, but it is actually just…