A quick guide to the Customer Effort Score (CES)
Do you know how easy customers find it to interact with your business? How quickly…
5 steps for using the power of feedback to improve your business
Letâs talk about the power of feedback. We can refer to it as âexperience managementâ…
Your guide to the Customer Satisfaction Score (CSAT)
Put simply, customer satisfaction refers to how happy a customer is with your business. With…
Ian Golding on aligning the layers of CX management
Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…
Business New Year’s resolutions for 2021
Last year was challenging for many businesses. Whilst the problems of 2020 don’t automatically end…
5 steps to high customer satisfaction during the holidays
The holiday season is one of the busiest times of the year for many businesses,…
The ultimate guide to customer churn
From the software user who doesnât renew their subscription to the gym-goer who cancels their…
How to stop NPS detractors in their tracks
If youâre familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…
Your guide to producing successful webinars
From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…
Your guide to choosing a customer experience software solution
In this article, we’ll look at how you can measure and improve your customers’ experience…
Roland Flaig on sustainable leadership during corona times
This year, Roland Flaig was awarded the title of Health Promotion Manager 2020 by the…
Interview with Tom Nyman about the coronavirus crisis and business in times of crisis
Tom Nyman is the Chairman of the Board at Netigate, here speaking about the coronavirus crisis.
