5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

5 tips on how to give constructive feedback

How digital transformation can improve your customer experience (CX)

The digital sphere has become entrenched into our daily lives, from the ways we communicate…

How digital transformation can improve your customer experience (CX)

Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback in a…

Your quick start guide to choosing a CX metric

6 Tips for managing remote employees

The past year has shown us how we needed to adapt in our personal and…

6 Tips for managing remote employees
Customer experience
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

5 digital trends for 2022

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Digital leadership and why you should care about it

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…

Getting started with customer surveys

The Ultimate Guide to Voice of Customer (VoC)

How do you manage to stay ahead of your competition? How do you develop the…

The Ultimate Guide to Voice of Customer (VoC)
Customer experience
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

The future of CX

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

A quick guide to the Customer Effort Score (CES)

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

5 steps for using the power of feedback to improve your business

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

Your guide to the Customer Satisfaction Score (CSAT)