As a company, it’s vital to know what your customers think about you. How else…
How do you manage to stay ahead of your competition? How do you develop the…
This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…
Do you know how easy customers find it to interact with your business? How quickly…
Let’s talk about the power of feedback. We can refer to it as ‘experience management’…
Put simply, customer satisfaction refers to how happy a customer is with your business. With…
Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…
Last year was challenging for many businesses. Whilst the problems of 2020 don’t automatically end…
The holiday season is one of the busiest times of the year for many businesses,…
From the software user who doesn’t renew their subscription to the gym-goer who cancels their…
If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…
From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…
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