Customer Satisfaction

Happy customers are good for business. From utilising the NPS to managing your churn rate, we have everything you need to maintain customer satisfaction.

Customer Satisfaction

Customer Churn Survey – acting before it is too late

You are well aware that there is growing competition within your area of business and…

Read more
Customer Satisfaction

Customer Churn Form – how could you have saved your customers?

If you don’t actually know what your customers think and feel about your brand. How…

Read more
Customer Satisfaction

Voice of Customer (VoC) questionnaire: What, Why and How?

Very often people assume that Customer Satisfaction and Voice of Customer are two interchangeable terms.…

Read more
Customer Satisfaction

The Many Faces of a Voice of Customer Form

Successful companies have proved time and time again that the surest way to the top…

Read more
Customer Satisfaction

Customer service surveys – 7 reasons why they are worth the effort

Your customer service centre might consist of a call centre with hundreds of workers, or…

Read more
Customer Satisfaction

Ask Voice of Customer questions and keep track of CTQ

Some people ask questions but never take the time to listen to the answers. Big…

Read more
Market Research Customer Satisfaction

7 extras to add to your Panel Research Form

Many companies turn to panel research as a way of gaining reliable results on a…

Read more
Customer Satisfaction

A Net Promoter Score Form (NPS) in 5 easy steps

The concept of net promoter score ( NPS ) has been getting a lot of…

Read more
Customer Satisfaction

It’s all about fingertips and timing – Voice of Customer program

Collecting feedback from your customers can be done easily enough, but it is actually just…

Read more
Customer Satisfaction

Your Customer Churn Questionnaire – knowing how to ask

Customers are the lifeblood of almost every business. Regardless of whether you sell ice sculptures…

Read more