Customer Satisfaction

Happy customers are good for business. From utilising the NPS to managing your churn rate, we have everything you need to maintain customer satisfaction.

Customer Satisfaction

NPS: The Ultimate Guide to the Net Promoter Score

One of the most popular ways of measuring customer loyalty is the NPS (Net Promoter…

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Customer Satisfaction

Your online shop is losing money! – Digital Customer Care

You didn’t know? … Well, keep calm. You just got one step closer to solving…

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Customer Satisfaction

How to win customers back: 4 steps to follow

It happens to even the best companies: One day a customer decides to go—leaving one…

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Customer Satisfaction

How to measure customer satisfaction

Why should you measure customer satisfaction? Unsatisfied customers might be costing your business more than…

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Customer Satisfaction

How to increase customer satisfaction with NPS

The one and only question to be asked to learn about your customer satisfaction NPS…

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Customer Satisfaction

Customer Satisfaction Form – 5 Tips for an Effective Survey

It seems that almost every company now collects data from its customers using customer satisfaction…

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Customer Satisfaction

Why digital customer care (e-care) is important

Why should we care about digital e-care? Digital E-care is the delivery of customer service…

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Customer Satisfaction

How to Retain Customer Satisfaction

Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…

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Customer Satisfaction

Good customer service is an important service

If I pay for service, I require not only service, but good service. If I…

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Customer Satisfaction

5 clever ways to improve your Net Promoter Score (NPS)

The Net Promoter Score – or NPS as it is commonly called – can be…

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Customer Satisfaction

The Connection: Net Promoter Score (NPS) – Value – Revenue

Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…

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Customer Satisfaction

Improve Customer Insight – 6 Ways to Start Using Your Customer Data Better

Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…

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