What is a closed feedback loop?

Closed loop feedback refers to when a company implements measures based on feedback from a…

What is a closed feedback loop?

What’s the link between EX and CX?

Though they are often considered as two separate entities, the link between customer experience (CX) and employee experience (EX) is undeniable.…

What’s the link between EX and CX?

5 good reasons to start your own patient feedback program today

No one understands healthcare better than patients. They are the ones who experience it first…

5 good reasons to start your own patient feedback program today

5 steps to good customer service

Customers are the most important asset of every company, and you’re probably doing everything you…

5 steps to good customer service

Ordered, delivered, and forgotten? CX after a purchase

Customer relationships are everything these days. Companies can no longer trust that customers will remain…

Ordered, delivered, and forgotten? CX after a purchase

Your guide to ISO 9001 and customer satisfaction surveys

No matter what industry you’re in or how big your company is, keeping your customers…

Your guide to ISO 9001 and customer satisfaction surveys

5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

5 tips on how to give constructive feedback

How digital transformation can improve your customer experience (CX)

The digital sphere has become entrenched into our daily lives, from the ways we communicate…

How digital transformation can improve your customer experience (CX)

Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback in a…

Your quick start guide to choosing a CX metric

6 Tips for managing remote employees

The past year has shown us how we needed to adapt in our personal and…

6 Tips for managing remote employees
Customer experience
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

5 digital trends for 2022

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Digital leadership and why you should care about it