How energy suppliers and utilities are using a digital customer experience strategy as a competitive advantage.
The energy industry is not only facing the challenges of the energy transition, but also the increasing expectations of customers: they want digital solutions and transparency and expect fast, cross-channel service.
Comparison websites are fuelling the trend towards switching providers by making it easier than ever for consumers to change suppliers. If energy suppliers and utilities want to retain customers in the long term, they need to offer more than just low tariffs and new customer bonuses.
Netigate’s solution? AI as a lever for better service and effective churn management that prevents customer loss! The decisive touchpoints and relevant data sources for utilities and energy suppliers have been identified, on the basis of which targeted feedback projects can be created and implemented.
