Turning support interactions with AI into data-driven insights

Put customer service at the center of your product and service strategy. Turn support interactions into actionable, data-driven insights to improve your products and services.

Interactions with the customer service contain the answers to your customers’ most urgent concerns. For many companies, however, these insights are hidden in support tickets and transcripts. With Netigate’s Support Analytics, you are able to connect the dots between the product experience and customer satisfaction.

 

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