Customer expectations in retail and eCommerce are evolving faster than ever. As we move toward 2026, delivering outstanding customer experiences has become the most decisive factor for retention, loyalty, and sustainable growth, surpassing price as the primary differentiator. 

The question every retailer faces is simple: how do you keep customers happy in a world of rising expectations, complex journeys, and increasing competition? In this webinar, we’ll explore the key CX trends shaping retail and eCommerce in 2026.

You will learn how to: 

• Identify the most important CX trends for retail and eCommerce in 2026 

• Use customer feedback to reduce friction, boost conversions, and improve the online shopping experience 

• Combine feedback from digital and human touchpoints to create a seamless customer journey 

• Use AI to uncover hidden pain points and risks that impact conversion and loyalty 

• Balance human experience with AI-driven insights, without losing empathy or trust 

• Turn feedback metrics like NPS into concrete actions that increase loyalty and reduce churn 

We’ll wrap up with a live Q&A, so bring your questions and challenges.