NPS Model
Go beyond the score and measure loyalty across the whole journey
Our NPS software isn’t just for customers. Use the Net Promoter Score (NPS) scale to track and improve loyalty among employees (eNPS), product (pNPS), managers (mNPS), and more, across every relationship that matters.
Why loyalty matters
32%
Would stop doing business
32% of customers would stop doing business with a brand they loved after just one bad experience.
PWC, 2023
89%
Would buy again
89% of customers are more likely to make another purchase after a positive customer service experience.
Salesforce, 2024
15%
Reduced churn
Improving the customer journey reduces churn by 15% and lower the cost to serve with 20%.
McKinsey & Company, 2021
THE NETIGATE NPS SOFTWARE SOLUTION
Understand and serve your customers better with NPS® software
NPS is more than just a number, it’s a powerful indicator of why your customers stay, and where you risk losing them. Netigate helps you move beyond passive measurement to proactive improvement.
- Increase customer loyalty by tracking satisfaction levels.
- Identify unhappy customers & quickly improve their experience.
- Use AI and topics to understand factors impacting NPS.
My first impression on seeing Netigate was that it’s exactly what I’ve been looking for all my career.
Netigate has all the feedback sources in one place
Stephen Riley
Engaged employees deliver better customer experiences, drive innovation, and stay longer.
With Netigate, you can track eNPS and CX in one platform, spot red flags early and take action before disengagement affects performance or retention.
Frequently asked questions
How is Net Promoter Score calculated?
NPS is calculated by asking customers how likely they are to recommend you on a scale from 0 to 10. You subtract the percentage of detractors (0–6) from the percentage of promoters (9–10) to get a score between -100 and +100.
What is an NPS survey and why is it important?
An NPS survey measures customer loyalty with one simple question. It gives you a clear indication of how your customers feel about your brand and helps you track satisfaction over time.
Can I track changes in my NPS score over time?
Yes, Netigate lets you follow your NPS trends in real time. You can filter by customer segments, compare periods, and visualize changes in easy-to-use dashboards.
What is a good NPS score?
A positive NPS means you have more promoters than detractors. Generally, 30+ is good, 50+ is excellent, and anything above 70 is outstanding, but what’s considered “good” depends on your industry.
What are the alternatives to Net Promoter Score?
Alternatives include CSAT and CES, which measure satisfaction with specific interactions or how easy a task was. Netigate supports all of them so you can choose the right fit for your needs.
Netigate makes the difference
Why you should always choose Netigate for your Customer and Employee experience projects.
Netigate in action
Explore a modern alternative for your CX and EX activities, built for scale, speed, and to the fraction of the price.