NPS Model

Go beyond the score and measure loyalty across the whole journey

Our NPS software isn’t just for customers. Use the Net Promoter Score (NPS) scale to track and improve loyalty among employees (eNPS), product (pNPS), managers (mNPS), and more, across every relationship that matters.

Why loyalty matters

32%

Would stop doing business

32% of customers would stop doing business with a brand they loved after just one bad experience.

PWC, 2023

89%

Would buy again

89% of customers are more likely to make another purchase after a positive customer service experience.

Salesforce, 2024

15%

Reduced churn

Improving the customer journey reduces churn by 15% and lower the cost to serve with 20%.

McKinsey & Company, 2021

THE NETIGATE NPS SOFTWARE SOLUTION

Understand and serve your customers better with NPS® software

NPS is more than just a number, it’s a powerful indicator of why your customers stay, and where you risk losing them. Netigate helps you move beyond passive measurement to proactive improvement.

  • Increase customer loyalty by tracking satisfaction levels.

  • Identify unhappy customers & quickly improve their experience.

  • Use AI and topics to understand factors impacting NPS.

My first impression on seeing Netigate was that it’s exactly what I’ve been looking for all my career.

Netigate has all the feedback sources in one place

Stephen Riley
Head of Operations

Engaged employees deliver better customer experiences, drive innovation, and stay longer.

Employee Net Promoter Score (eNPS) is key to long-term success, but most employees feel disconnected at work. Globally, only 2 in 10 feel truly engaged, and that is not just a people issue, it is a business risk.

With Netigate, you can track eNPS and CX in one platform, spot red flags early and take action before disengagement affects performance or retention.

Frequently asked questions

NPS is calculated by asking customers how likely they are to recommend you on a scale from 0 to 10. You subtract the percentage of detractors (0–6) from the percentage of promoters (9–10) to get a score between -100 and +100.

An NPS survey measures customer loyalty with one simple question. It gives you a clear indication of how your customers feel about your brand and helps you track satisfaction over time.

Yes, Netigate lets you follow your NPS trends in real time. You can filter by customer segments, compare periods, and visualize changes in easy-to-use dashboards.

A positive NPS means you have more promoters than detractors. Generally, 30+ is good, 50+ is excellent, and anything above 70 is outstanding, but what’s considered “good” depends on your industry.

Alternatives include CSAT and CES, which measure satisfaction with specific interactions or how easy a task was. Netigate supports all of them so you can choose the right fit for your needs.

Netigate makes the difference

Why you should always choose Netigate for your Customer and Employee experience projects.

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Integrated BI solution
Bi-directional interface between your existing CRM/HRM system and Netigate. Feedback data are transferred to the CRM, results flow back to Netigate and are ready for evaluation.
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