Stockholm, 14 May 2025. Netigate is proud to announce a strategic collaboration with Enento Group aimed at reshaping and advancing how Enento Group uses AI and advanced analytics in their Customer Experience.
The collaboration focuses on leveraging generative AI to analyze large volumes of customer feedback, providing businesses with more insights and further enhancing their data-driven decision-making processes. Enento will analyze all customer interactions, from support conversations to digital website visits and customer journey surveys with Netigate. The aim is to build a new framework where the customer’s voice gets fully integrated into product and service development.
This collaboration marks an important step forward in our mission to support businesses in making informed data-driven decisions, says Joakim Lisinski, VP Sales at Netigate, and continues: “By combining our feedback analytics with Enento’s data expertise, Netigate will empower them in the next step of their CX-journey.”
The Netigate platform helps businesses uncover the drivers of customer loyalty, analyze feedback trends, and prioritize improvements based on customer needs. With the addition of generative AI, the platform will further enable companies to summarize and synthesize customer feedback, predict customer behavior, and provide tailored recommendations.
“This partnership allows us to take customer insights to the next level,” says Maria Lallerman, Head of CX at Enento. “Together with Netigate, we’re setting a new standard for customer experience management and with Netigate, we will be able to build the future of our customer-centric strategy and move from insights to Actions.”
The strategic collaboration underscores both organizations’ commitment to innovation and the shared goal of helping businesses thrive in today’s customer-driven marketplaces.
For more information about this partnership, contact Henrik Liderfeldt [CX Specialist, Netigate] or Maria Lallerman [Nordic Head of Customer Operations & Customer Experience, Enento]
About Enento Group
Enento Group is one of the leading providers of digital business and consumer information services in the Nordic countries. Our products and services are primarily used for risk management, finance, administration and decision-making as well as sales and marketing purposes.
About Netigate
Netigate is an international SaaS company offering a comprehensive experience management solution for organizations that seek to have an in-depth understanding of their employees and customers. We combine powerful AI and machine learning technologies with a large team of in-house insight consultants to help our customers extract actionable insights from their data and make a tangible difference.
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