Your guide to understanding customer loyalty trends across Europe and taking actionable steps to improve your NPS.

How does your business stack up in the competitive industry of customer experience? This eBook dives deep into the European CX Index, uncovering insights, trends, and benchmarks from across industries and regions.

Whether you’re looking to improve customer loyalty, identify gaps in your strategy, or benchmark your performance against industry leaders, this report has you covered.

Key Highlights:
Here’s a glimpse of what you’ll learn:

  • The latest NPS benchmarks for sectors in retail, finance, and telcos in UK, Germany, and Sweden
  • Key trends shaping customer expectations and loyalty
  • Common CX challenges and actionable solutions to bridge the experience gap.
  • Proven strategies from NPS leaders to outperform competitors.