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This is your Netigate journey - in 10 steps

  1. Welcome

As soon as your agreement is in place, your dedicated contact will get in touch to schedule a joint kick-off meeting.

   2. Kick-Off

In our first meeting, we’ll review your goals and upcoming projects to understand your organisation and provide the best support.

   3. Let’s get started



With our guides and templates, you can quickly launch your first surveys. Of course, we’re here if you have any questions along the way.

   4. Alignment



Before you send out your first survey, we’ll schedule a meeting to provide practical tips and guidance for a successful start.

   5. Analyse results


Your first results are in, and with our resources, you’ll know how to analyse them to gain deeper insights. The onboarding process is now complete.

   6. Time for feedback

We at Netigate would love your feedback. Your opinions help us support you even better in the future, so we’ll send a short feedback survey.

   7. Need help?


If you have any questions along the way, feel free to contact us at support@netigate.net. Our support team is here to assist you quickly.

   8. Get inspired

To stay up to date, we recommend our blogs, e-books, reports, and webinars on CX and EX. You’ll find it under “Resources” on our website.

   9. We want to hear from you

Once a year, we send out a comprehensive customer survey. Please take the opportunity to share your thoughts and help us improve and develop going forward.

   10. Contract renewal

Netigate is here to help you achieve your goals. Each year, we review the terms with you to ensure a continued successful and long-term partnership.

  1. Welcome

As soon as your agreement is in place, your dedicated contact will get in touch to schedule a joint kick-off meeting.

   2. Kick-Off

In our first meeting, we’ll review your goals and upcoming projects to understand your organisation and provide the best support from the start.

   3. Let’s get started



With our guides and ready-made templates, you can quickly launch your first surveys. Of course, we’re here if you have any questions along the way.

   4. Alignment



Before you send out your first survey, we’ll schedule a meeting to provide practical tips and guidance for a successful start.

   5. Analyse results


Your first results are in, and with our resources, you’ll know how to analyse them to gain deeper insights. The onboarding process is now complete.

   6. Time for feedback!



Of course, we at Netigate would love your feedback. Your opinions help us support you even better in the future, so we’ll send you a short feedback survey.

   7. Need help?


If you have any questions along the way, feel free to contact us at support@netigate.co.uk. Our support team is here to assist you quickly, no matter the issue.

   8. Get inspired

To stay up to date, we recommend our blogs, guides, e-books, reports, and webinars on CX and EX. You’ll find everything under “Resources” on our website.

   9. We want to hear from you

Once a year, we send out a more comprehensive customer survey. We hope you will take the opportunity to share your thoughts and help us improve and develop going forward.

   10. Contract renewal

Netigate is here to help you achieve your goals. Each year, we review the terms with you to ensure a continued successful and long-term partnership.

Start off successfully

Video tutorials

For those who prefer to get started independently and at their own pace, we offer recorded video tutorials. Work through key information step by step and return whenever you need a refresher.

Go to tutorials

Success center

Need more detailed or specific help? In our Success Center, you’ll find articles on features, news, and best practices, everything to help you navigate the Netigate platform with ease.

Read more

Resources

Explore our knowledge base, you’ll find articles, e-books, reports, and broshures to dive deeper into the latest CX and EX topics. Register for our events or watch our recorded webinars.

Get inspired

We’re here to help

We’re more than just an Experience Management platform and are happy to support you whenever needed:

Our support team is ready to answer any platform-related questions quickly and competently at support@netigate.net.

Customer Success Managers and Account Executives help you get maximum value from our platforms and with contractual topics.

If you’d like extra support, our Consulting Team can manage all or part of your project as an additional service.

Contact us here

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