Create surveys and collect feedback that drives your business forward
Effortlessly design surveys using customisable templates and seamlessly distribute them across multiple touchpoints. Use our intuitive survey tool to collect feedback from customers, employees, and other stakeholders.
Collect feedback from your customers and employees in three easy steps
Netigate offers a proven model for continuously collecting and analyzing interactions with the aim of strengthening loyalty, optimizing processes and increasing revenue.
- Create surveys using drag-and-drop tools, customize them with a questionnaire library and templates, and integrate your own logos and designs.
- Distribute your surveys via email, SMS, and links, track participant numbers and dropouts, and boost response rates with automatic follow-up surveys
- Gain real-time insights and contextual feedback with AI-based text and sentiment analysis to identify trends, moods, and topics, and prioritize what matters most.
Netigate gives us the possibility to shorten our surveys and ask more open-ended questions, which results in more responses. It’s easy to summarize the main themes, which is absolutely fantastic.
Jakob Forslin
Chief Commersial Officers
Collect and analyze feedback holistically along the entire customer and employee journey.
Discover how to enrich your feedback process
Our experience management solution features
ASK AI
Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.
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NPS Software
Discover what drives recommendation, identify satisfaction gaps, and take targeted action. With insights into loyalty trends, you can prioritise what matters most and fuel sustainable business growth.
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Integrations
Measure and increase satisfaction along all stages of the employee journey. Capture the voice of your people, drive engagement, reduce churn, and lay the foundation for sustained business growth.
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Learn more about Customer Experience
Learn more about Customer Experience
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Netigate makes the difference
Why you should always choose Netigate for your Customer and Employee experience projects.
Frequently asked questions
What types of surveys can I create (e.g., CX, EX, NPS, eNPS, CSAT, onboarding, exit)?
Netigate supports a wide range of survey types, including CX, CSAT, EX, NPS, eNPS, and onboarding or exit surveys. You can also create custom surveys for market research, brand tracking, or other business-critical insights
Can I customize the look and feel of the surveys?
Yes, you can fully customize your surveys to match your brand. This includes adding your logo, adjusting fonts and colors, and customizing the layout and messages. Tailoring the design helps ensure a seamless brand experience for your respondents.
Is multilingual survey support available?
Yes. Netigate allows you to create multilingual surveys with language-specific versions of questions, logic, and messages. Respondents can choose their preferred language, making it easy to collect insights from diverse, international audiences.
Are there templates for common use cases?
Yes. Netigate provides ready-to-use templates for common use cases such as customer satisfaction, employee engagement, onboarding, and more. These templates helps you get started quickly while following industry best practices
Can I automate survey distribution (e.g., post-interaction or lifecycle triggers)?
Yes, survey distribution can be fully automated. You can trigger surveys based on key events such as after a purchase, customer service interaction, or employee milestone, using APIs or integrations with your existing systems like CRM, HR platforms, or ticketing tools.
Is there sentiment analysis or AI-powered text analytics?
Yes, Netigate includes powerful AI-driven text analytics and sentiment analysis. Open-ended responses are automatically categorized and analyzed, enabling you to uncover trends, detect pain points, and act on feedback more efficiently and at scale
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
Netigate in action
Explore a modern alternative for your CX and EX activities, built for scale, speed, and to the fraction of the price.