Surveys
Netigate Surveys:
Ask anyone, anything at any time.
Netigate Feedback is a powerful survey tool that helps you create, distribute, and analyse feedback from anyone, anywhere. It’s designed for ease of use and flexibility, offering a wide range of question types, customizable designs, dynamic survey logic, and multiple distribution methods.
Turn feedback into action with our advanced Insights dashboards, or analyse results directly in detailed reports. Gain a clear understanding of what your customers, employees, or users really think, and act on what matters most to them and to your organisation
Collect feedback from your customers and employees in three easy steps
Netigate offers a proven model for continuously collecting and analyzing interactions with the aim of strengthening loyalty, optimizing processes and increasing revenue.
- Create surveys using drag-and-drop tools, customize them with a questionnaire library and templates, and integrate your own logos and designs.
- Distribute your surveys via email, SMS, and links, track participant numbers and dropouts, and boost response rates with automatic follow-up surveys
- Gain real-time insights and contextual feedback with AI-based text and sentiment analysis to identify trends, moods, and topics, and prioritize what matters most.
Netigate gives us the possibility to shorten our surveys and ask more open-ended questions, which results in more responses. It’s easy to summarize the main themes, which is absolutely fantastic.
Collect and analyze feedback holistically along the entire customer and employee journey.
Experience Insight that fits your organisation
Netigate Insights is for organisations that rely on experience data to guide decisions and need a clearer understanding of what drives customer and employee experience. It supports teams across industries and use cases, from digital-first businesses to highly regulated environments, where insights must be trusted, accessible, and easy to act on. The platform adapts naturally to different industry contexts without requiring teams to change how they work.
Netigate Consulting
Maximise the impact of your Voice of Customer (VoC) and Voice of Employee (VoE) initiatives by combining expert advisory services with tailored implementation support. Netigate consulting can support you with:
- Strategic advisory: Analyse your experience maturity against industry best practices and build a roll-out plan.
- Implement your experience programmes: Identify key feedback touchpoints across the full journey and tailor your approach for maximum value.
- Translate insights into action: Work with experts to surface unique insights, enable action and understand ROI.
- Conduct market & panel research projects: Get advice and execution support for market research studies and panel feedback.
Discover how to enrich your feedback process
ASK AI
Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.
Read more
NPS Software
Discover what drives recommendation, identify satisfaction gaps, and take targeted action. With insights into loyalty trends, you can prioritise what matters most and fuel sustainable business growth.
Read more
Web & App feedback
Optimise your digital channels by utilising insights directly from your customers. Tap into the Voice of the Customer and boost conversion, loyalty and customer satisfaction.
Read more
Include feedback data in all your workflows
Creating a smooth workflow and following up on action points from digital insights is easier when integrated into tools your teams are already using.
Connect feedback to your A/B tests, your marketing analytics, your project management efforts and much more by integrating Netigate to your martech stack and make stronger, data-driven decisions for your business.
Learn about how AI can improve your Customer Experience
Learn about how AI can improve your Customer Experience
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Netigate makes the difference
Why you should always choose Netigate for your Customer and Employee experience projects.
Frequently asked questions
What types of surveys can I create (e.g., CX, EX, NPS, eNPS, CSAT, onboarding, exit)?
Netigate supports a wide range of survey types, including CX, CSAT, EX, NPS, eNPS, and onboarding or exit surveys. You can also create custom surveys for market research, brand tracking, or other business-critical insights
Can I customize the look and feel of the surveys?
Yes, you can fully customize your surveys to match your brand. This includes adding your logo, adjusting fonts and colors, and customizing the layout and messages. Tailoring the design helps ensure a seamless brand experience for your respondents.
Is multilingual survey support available?
Yes. Netigate allows you to create multilingual surveys with language-specific versions of questions, logic, and messages. Respondents can choose their preferred language, making it easy to collect insights from diverse, international audiences.
Are there templates for common use cases?
Yes. Netigate provides ready-to-use templates for common use cases such as customer satisfaction, employee engagement, onboarding, and more. These templates helps you get started quickly while following industry best practices
Can I automate survey distribution (e.g., post-interaction or lifecycle triggers)?
Yes, survey distribution can be fully automated. You can trigger surveys based on key events such as after a purchase, customer service interaction, or employee milestone, using APIs or integrations with your existing systems like CRM, HR platforms, or ticketing tools.
Is there sentiment analysis or AI-powered text analytics?
Yes, Netigate includes powerful AI-driven text analytics and sentiment analysis. Open-ended responses are automatically categorized and analyzed, enabling you to uncover trends, detect pain points, and act on feedback more efficiently and at scale
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
Netigate in action
Explore a modern alternative for your CX and EX activities, built for scale, speed, and to the fraction of the price.