Netigate’s Biggest Releases of 2025

2025 has been a defining year for Experience Management. As organisations face increasingly complex customer journeys, rising expectations for transparency, and a need for real-time decision-making, the ability to understand and act on feedback has never been more important. 

In the Netigate platform we’ve introduced upgrades that make it easier for organisations to understand their data, act on it effectively, and scale their experience programs with confidence. From advanced AI capabilities to smarter governance and streamlined workflows, these releases mark a major leap toward a faster, more intuitive, and more connected feedback ecosystem. 

Below is a complete look at the top releases and updates that is shaping how teams will work in 2026 and beyond. 

Top releases in our analytics feature of 2025 

1. Ask AI becomes clearer, faster, and more intuitive

Ask AI received one of its most substantial upgrades ever. Responses are now easier to read, easier to scan, and more accurate across all datasets. Bold highlights, improved structuring, and refined reasoning make it possible to find answers in seconds. This upgrade supports a smoother analytical workflow and helps teams explore data more naturally. 

Learn more about Ask AI

2. A new AI support bot for instant guidance

The new AI support bot offers contextual assistance directly inside the platform. It explains features, recommends best practices, guides you through actions, and connects you to human support whenever needed. This ensures you always receive the right support at the right moment, reducing friction in daily work. 

3. Improved graphing for richer and clearer data stories

You can now compare sentiment across segments, create percentage-based line graphs, use grouped bar charts for complex comparisons, and break down trends with greater flexibility. These enhancements make it easier to present insights to stakeholders in a clear and compelling way. 

Learn more about Improved graphing

4. A more accurate translation engine for multilingual analysis

Global organisations relies on accurate multilingual feedback. The new translation engine increases accuracy by between five and forty percent, offering improved interpretation of nuance and context in open text responses. This ensures that sentiment and themes remain consistent across languages. 

5. Smarter topic modelling with deeper semantic understanding

Topic classification is now more precise, enabling you to detect patterns without relying on specific keywords. Large datasets become easier to interpret, underlying themes are surfaced more reliably, and teams can identify emerging issues sooner. 

6. A new sentiment model for realistic tone detection

Sentiment analysis has been upgraded to better understand nuance, slang, combined statements, and multi layered comments. With five to ten percent higher accuracy and clearer separation of positive, negative, and mixed sentiment, organisations gain a more reliable view of how people feel. 

7. Exporting insights directly to PowerPoint

Reporting becomes significantly faster with the ability to export Impact pages to PowerPoint. Each selected widget becomes its own slide, and all active filters are preserved. This is ideal for presenting findings to leadership teams or preparing recurring updates.

8. Reverse linear scales for more accurate interpretation

Many organisations use rating scales where lower numbers reflect better outcomes. The solution now adapts automatically to this scoring direction, ensuring accurate analysis across Impacts, Topics, and AI results. This supports industry specific and regional measurement frameworks. 

Top releases in our survey feature of 2025 

1. People and Teams with automated Recurring Distribution

These two features form an engine for continuous employee listening. People and Teams allow you to manage employees inside Netigate, structure them into teams or departments, and sync automatically with Microsoft Entra. Recurring Distribution can then send weekly, monthly, or quarterly surveys to the right groups, manage reminders, and close surveys automatically. Together they reduce manual work and give organisations a scalable way to maintain ongoing EX measurement.

Learn more about People & Teams

2. Completely renewed Website Widget for real-time feedback

The Website Widget has been rebuilt to offer greater flexibility in how feedback is collected across websites and apps. Installation is simpler, more question types are supported, styling options are improved, and additional triggers are available. This enables organisations to gather feedback at the exact moment customers interact with digital touchpoints. 

Learn more about Website Widget

3. Self-service SSO setup for faster enterprise onboarding

Organisations can now configure their own Single Sign On directly from the interface. This accelerates onboarding, reduces reliance on support, and integrates seamlessly with major identity providers such as Entra and Okta. IT teams gain more control while ensuring secure access management.

Learn more about Self-service SSO

4. Frequency limits for controlled and consistent surveying

You can now set limits on how often contacts receive surveys at both the account and survey level. This prevents over contacting, improves response quality, and ensures communication remains predictable and respectful. All settings are visible in one place and can be managed by administrators. 

Learn more about Frequency limits

5. Create a custom domain without support involvement

Custom domains can now be set up independently, allowing you to send surveys from a branded email such as surveys at companyname dot com. This increases trust, improves deliverability, enhances brand visibility, and supports better analytics and compliance. 

Learn more about Adding a custom domain

6. Import translations for faster multilingual survey management

Translations can now be exported to Excel, edited at scale, and imported back into the survey. This is significantly faster for large multilingual programmes and supports efficient localisation workflows. Future updates will introduce automated AI translation.

Learn more about Language settings

7. Automatic data removal for stronger governance

A new data retention interface and API endpoints allow you to remove survey data automatically based on rules you set. You can delete data after a certain number of days, remove it on a specific date, delete individual responses, or partially remove background data. These controls strengthen governance and support compliance requirements. 

Learn more about Automatic data removal

8. Domain validation to reduce hard bounces

Netigate now validates recipient domains before sending emails. This reduces failed deliveries, improves sender reputation, and creates more reliable campaigns. Validation follows industry standards and helps avoid common issues such as misspelled domains. 

Learn more about Domain validation

9. AI support bot now available in the platform

The AI support bot is now available in the platform, offering instant help with building surveys, choosing distribution methods, and understanding feature capabilities. This reduces time spent searching for documentation and gives survey owners immediate guidance. 

A milestone year for the future of Experience Management

Netigate’s platform has become faster, clearer, and more automated, helping organisations understand feedback in real time and act with confidence. These releases strengthen analytical capabilities, improve governance, and reduce the operational burden of running large scale experience programmes. Together, they mark an important step toward a future where feedback flows seamlessly and decisions are guided by reliable and intelligent insight.