DiGITAL EXPERIENCE
Give your online customers the digital experience they deserve
In today’s digital-first world with endless choices, retaining customers is harder than ever. What keeps them coming back isn’t price, it’s a seamless digital customer experience. Connect with customers where they engage every day: on your website and in your mobile apps.
Why you should invest in your Digital Experiences
42%
Would pay more
80%
Faster growth
91%
Would return
Getting feedback straight from our customers and website visitors helps us identify potential technical issues. We also receive useful recommendations on how to improve different journey aspects on our digital channels. Since our main focus is improving the customer experience, we survey customers who visit our websites or apps to buy tickets, check in or personalise their trips
Danny Pruis
Drive growth with optimised Digital Experiences
- Ensure your feedback forms don’t break the user journey by designing highly customised feedback forms that blend perfectly with your website(s) and mobile app(s) design.
- Find out why your customers behave the way they do by precisely targeting your feedback forms to relevant pages, triggering them based on user behaviour and much more.
- With a vast library of feedback form templates and question types, including NPS, CSAT, GCR, CES and more, you can collect feedback in a way that drives the most impact for your business.
- Use AI-powered analysis to efficiently uncover insights in the online journey and optimise the digital experience.
- Combine insights from multiple sources, like chats, social media, online reviews, as well as website and mobile app feedback and get a 360 view on the Voice of the Customer.
Netigate CX: A leading solution in Customer Experience Management
Discover how to enrich your feedback process
ASK AI
Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.
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NPS
Discover what drives recommendation, identify satisfaction gaps, and take targeted action. With insights into loyalty trends, you can prioritise what matters most and fuel sustainable business growth.
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Web & App feedback
Web & App feedback
Optimise your digital channels by utilising insights directly from your customers. Tap into the Voice of the Customer and boost conversion, loyalty and customer satisfaction.
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Frequently asked questions
Does your solution provide text analytics or sentiment analysis?
Netigate offers both text analytics and sentiment analysis. Text analytics helps you extract key themes, topics, and patterns from open-ended responses, while sentiment analysis determines the emotional tone behind the feedback. Togetherthey deliver a powerful combination, surfacing what people are saying and how they feel about it. This enables you to identify critical issues, prioritize improvements, and take strategic action based on real human insight.
Are there limits to the number of users or data?
No, Netigate is built to scale with your business. Our platform supports unlimited users, responses, and projects. This empowers teams across departments to collaborate, explore insights, and drive impact. Whether you’re running a single initiative or managing experience programs across multiple countries, you’ll never be constrained by data or user caps.
Are dashboards and reports customizable?
Yes, fully. Netigate provides dynamic dashboards and customizable reports tailored to your unique KPIs and business needs. Visualize the metrics that matter most and automate distribution to keep everyone aligned, from frontline teams to the C-suite.
How easy is the setup and how long does implementation take?
Netigate is designed for fast, frictionless onboarding. We offer a fast and seamless setup, thanks to our intuitive interface, ready-to-use templates, and dedicated support team. For larger or more complex setups, our in-house consultants provide tailored onboarding and strategy alignment to ensure you get maximum value from day one.
How does Netigate ensure data security and privacy?
Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.
Can I add my branding to the surveys?
Yes, you can edit the feedback forms to blend into your branding. This includes everything from adding your logo and brand colours, to custom images, smileys and other icons.
Can I target feedback forms to specific pages/based on user behaviour?
Yes, with Netigate’s DX solution, you can target your feedback forms with precision. We offer a wide range of targeting options for your feedback forms, including specific URLs, user behaviour (such as exit intent), time spent on a page, a percentage of visitors, and much more.
Learn more about Digital Experience
Learn more about Digital Experience
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Netigate in action
Discover a smarter way to streamline and scale your customer experience efforts. Netigate turns feedback into insights that drive real results.