Stop customer churn in the energy sector
Netigate is the effective churn management solution for energy suppliers.
Identify unsatisfied customers and their pain points in an early stage, take the right measures, based on data and AI-supported insights and ensure customer loyalty to reduce the churn rate.
77%
Of customers consider customer experience as a leading factor when choosing a provider.
6 mio.
Customers changed their provider last year, which is >12% of all electricity households.
60%
Of customers switch providers due to poor customer service.
Learn more about churn management for energy suppliers
- Customer experience
- 4 min read
- Customer experience
- 4 min read
- Customer experience
- 5 min read
Competition, comparison
and price pressure
Comparison websites are reinforcing this trend by making it easier than ever for customers to switch providers. If energy suppliers want to retain customers in the long term, they have to offer more than just low rates and new acquisition bonuses.
The combination of bonus models without lasting effect, a lack of personal connection, and unfulfilled digital expectations are the reason why customers cancel their contracts, which result in negative margins. A holistic customer experience is a necessity to retain customers as well as company growth.
Increased willingness to switch providers
A positive customer experience
is the key to customer retention.
Netigate enables you to collect and analyze feedback throughout the entire customer journey and take the right actions, based on real-time data, to increase customer satisfaction and retention.
- Recognize early signs of dissatisfaction and prevent them.
- Understand the reasons for churn and the needs of your customers.
- Focus on actions that make a difference and strengthen customer loyality.
We wanted more than just survey capability.
We wanted a solution that would provide insights and add value in terms of how we create a strategy to improve our customer experience..
Stephen Riley
Head of Operations
Recognize churn risk
at an early stage
Collect feedback at relevant touchpoints along the customer journey, track in real-time what pain points your customers face and identify factors that positively or negatively influence their experience: From customer service contacts, over meter reading, to contract renewal.
Thanks to automation and Netigate’s generative AI “ASK AI”, you can immediately identify dissatisfied customers and prevent them from leaving.
Understand the reasons for customer churn
Identify positive and negative trends in feedback data and track them over time. Get summaries from thousands of data from different channels (such as comparison websites) and touchpoints for a holistic view.
Netigate analyzes the sentiment in open text feedback, based on tonality and words used, regardless of the language. All data displayed in one clear dashboard.
Churn management done right — based on real-time data & AI-powered insights
Use AI-powered real-time insights to improve the overall experience and turn dissatisfaction into loyalty — with effective churn management.
Identify the touchpoints along the customer journey that have the greatest impact and derive the right actions to reduce churn, strengthen loyalty and drive business growth.
Increase customer loyalty and stop customer churn in the energy sector
Not just another tool
Integrations for seamless data exchange.
Thanks to smart API interfaces, you can connect Netigate to your existing systems flexibly and easily – including CRM and ERP systems, social media, commerce platforms, and many more.
Individual recommendations
Turn insights into actions with the help of “ASK AI”.
- Connect your insights with your key performance indicators. Compare data to uncover weaknesses and optimize the CX holistically.
- Filter by touchpoint, topic or time period. Respond to feedback in real time with automated notifications.
- Get precise answers and action recommendations, identify trends, and highlight relevant areas.
Frequently asked questions
How does Netigate ensure data security and privacy?
Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.
Are there limits to the number of users or data?
No, Netigate is built to scale with your business. Our platform supports unlimited users, responses, and projects. This empowers teams across departments to collaborate, explore insights, and drive impact. Whether you’re running a single initiative or managing experience programs across multiple countries, you’ll never be constrained by data or user caps.
Are there templates for common use cases?
Yes. Netigate provides ready-to-use templates for common use cases such as customer satisfaction, employee engagement, and more. These templates help you get started quickly while following industry best practices.
Can we integrate Netigate within our CRM?
Yes, Netigate integrates seamlessly with leading CRMs and business systems via the Netigate Insights API. Learn more about our integrations here: netigate.net/integrations
Is multilingual survey support available?
Yes. Netigate allows you to create multilingual surveys with language-specific versions of questions, logic, and messages. Respondents can choose their preferred language, making it easy to collect insights from diverse, international audiences.
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
Make the difference with Netigate
Why you should choose Netigate for your Customer and Employee experience projects.
Netigate in action
See how Netigate can help you turn feedback into better, faster decisions. Book a demo with one of our experts today.
