Drive online & in-store growth with real insights from every customer moment
From website browsing to store checkout, your customers move across channels, and your feedback should too. Capture all the voices behind every sale, return and experience, then turn them into smart actions.
From fragmented channels
to one clear retail experience
With Netigate, you can capture and understand every part of your customers’ journey, so you know exactly why visitors don’t convert, where friction occurs, and how to optimise every step from discovery to checkout.
Stop guesswork and uncover why conversion is stalling.
- Turn insights into actions that drive retention, efficiency, and growth
- Understand why loyalty drops
- Stop guesswork and uncover why conversion is stalling
73%
of consumers say a good experience
is key in influencing their brand loyalties.
60%
of consumers choose one brand over
another based on the service they expect to receive.
77%
of consumers are more likely to make repeat purchases after receiving excellent customer service.
Transform customer feedback into measurable impact
With intuitive dashboards and AI-enhanced insights, your teams can detect conversion blockers and UX issues early, then optimize product pages and checkout flows to remove friction and increase sales.
Track how every change impacts satisfaction and revenue over time, turning customer insight into lasting growth.
Retailers choose Netigate because they can:
- Combine feedback, reviews, and product ratings in one platform.
- Use AI-powered text and sentiment analysis to reveal hidden patterns.
- Enable cross-team workflows so insights lead to action, not just reports.
- Capture on-site feedback in real time where issues occur.
- Act fast on insights to improve the journey and drive conversion.
See the full picture
of your customers’ voice
Your customers share valuable signals everywhere, from on-site feedback and post-purchase surveys to public reviews, product ratings, and even support interactions like calls, emails, or chats. Bring these insights together in one view to understand what people truly think about your brand, products, and shopping experience.
By analysing these signals, you can understand what customers value most, where they expect improvement, and how their feedback shapes loyalty and reputation. Turn these insights into clear actions that guide product development, merchandising, and communication, all grounded in the real voice of your customers
For us, customer insights are about more than just numbers. With Netigate, we can truly listen to our customers and turn feedback into experiences that feel both personal and relevant throughout the entire customer journey.
Tobias Fredriksson
Product owner CRM
Find out why customers don’t
complete their purchase
What is it that drives drop-offs, hesitation, or cart abandonment? Uncover the reasons behind lost conversions by combining real-time customer feedback with behavioral and review data.
AI-powered analysis identifies the friction points that hold customers back, from confusing checkout flows to product page uncertainty, helping you act quickly and boost sales.
Connect with your existing tools
Integrations for seamless data exchange.
Customer insights lose their power when they sit in isolation. To create real impact, feedback needs to flow into the systems your teams already use, from marketing automation and CRM platforms like Klaviyo, HubSpot, ActiveCampaign, or Voyado, to analytics and product recommendation tools.
With flexible API integrations, insights become part of your daily workflow, driving smarter campaigns and better decisions.
AI-powered clarity for faster action
Turn insights into actions with the help of ASK AI.
- Connect your insights with your key performance indicators. Compare data to uncover weaknesses and optimize the CX holistically.
- Filter by touchpoint, topic or time period. Respond to feedback in real time with automated notifications.
- Get precise answers and action recommendations, identify trends, and highlight relevant areas.
Explore our articles on building better experiences in retail
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Frequently asked questions
How does Netigate ensure data security and privacy?
Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.
Are there limits to the number of users or data?
Are there templates for common use cases?
Yes. Netigate provides ready-to-use templates for common use cases such as customer satisfaction, employee engagement, and more. These templates help you get started quickly while following industry best practices.
Can we integrate Netigate within our CRM?
Is multilingual survey support available?
Does the platform support real-time dashboards?
Make the difference with Netigate
Why you should always choose Netigate for your Customer and Employee experience projects.
Netigate in action
See how Netigate can help you turn feedback into better, faster decisions. Book a demo with one of our experts today.
