INSIGHTS
Netigate Insights:
Turn feedback into actionable insight
Netigate Insights turns fragmented feedback from customers, employees and users into clear priorities and action. By unifying feedback from surveys, digital journeys, support interactions and public sources, it gives organisations a complete view of the customer experience.
AI connects signals across every touchpoint to reveal what truly drives loyalty, churn and business performance, and turns those insights into prioritised, actionable guidance that enables faster decisions and measurable impact.
Take a look for yourself:
Understand what’s driving experience, not just the scores
Go beyond metrics like NPS, CSAT, CES and eNPS by analysing open text feedback and experience data to uncover the themes and drivers behind your scores.
Using AI powered text analysis, Netigate Insights automatically groups feedback and experience signals into meaningful topics and shows how each topic impacts your key metrics. This makes it easier to prioritise actions and understand what truly influences satisfaction, frustration, loyalty and churn, without manual tagging or complex analysis.
Netigate gives us the ability to listen to our customers on a daily basis. You can go into a specific market, or product, identify where scores are higher or lower, get the AI generated summary, and then dig into the details. As a Chief Commercial Officer, I cannot go through thousands and thousands of feedback, but with Netigate I get a sense and good examples of what customers are saying about a specific issue in real time.
Steve Franklin
Designed for organisation-wide insight and faster decisions
Designed to make experience data accessible and useful across the organisation, it includes unlimited user licenses and brings feedback and support tickets into one clear, shared view. By removing silos and presenting insights in an easy-to-understand way, decisions are based on the same customer or employee reality. When insights are easy to access and understand, organisations move faster, reduce duplication, and increase productivity. Experience data becomes a shared asset, not something locked away in static reports.
Advanced analytics and reporting, built for insight
Netigate Insights combines powerful analytics with clear, visual reporting to help organisations track satisfaction scores and explore experience data quickly and confidently.
Interactive dashboards, flexible filtering, and segmentation make it easy to move between high-level trends and detailed analysis, while clear visualisations help teams communicate insights and align on priorities.
With Netigate Insights you can:
- Bring all your experience data in one view
- Explore experience data in real time
- Identify trends and react to them quickly - across segments, touchpoints, and time periods
- Create clear reports and visualisations for sharing and decision-making
- Get alerts & create automated tasks based on your data
Explore your data instantly with Ask AI
Ask AI is Netigate’s AI-powered way to make experience insights instantly accessible, helping organisations move from complex feedback data to clear understanding and faster, more confident decisions. Using simple, plain-language questions, users can explore all feedback and support ticket data in Netigate Insights and receive clear, quantified answers in seconds.
Ask AI analyses large volumes of unstructured feedback to identify patterns, drivers, and what matters most right now, and can also generate reports. By reducing the effort required to analyse experience data, Ask AI makes it easier to answer critical questions, validate priorities, and act with confidence.
Experience insight that fits your organisation
Netigate Insights is for organisations that rely on experience data to guide decisions and need a clearer understanding of what drives customer and employee experience. It supports teams across industries and use cases, from digital-first businesses to highly regulated environments, where insights must be trusted, accessible, and easy to act on. The platform adapts naturally to different industry contexts without requiring teams to change how they work.
From insight to action, without friction
Netigate Insights is built to support action, not just analysis. It helps organisations move from understanding to prioritised improvement without unnecessary steps. This enables teams to:
- Identify priority issues and emerging trends in real time
- Track how experience drivers change over time
- Go deep into understanding rootcauses and differences between e.g. business units or regions
- Automatically create tasks and alerts directly from insights
- Connect insight to existing workflows and systems
Discover how to enrich your feedback process
ASK AI
Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.
Read more
NPS Software
Discover what drives recommendation, identify satisfaction gaps, and take targeted action. With insights into loyalty trends, you can prioritise what matters most and fuel sustainable business growth.
Read more
Web & App feedback
Optimise your digital channels by utilising insights directly from your customers. Tap into the Voice of the Customer and boost conversion, loyalty and customer satisfaction.
Read more
Learn about how AI can improve your Customer Experience
Learn about how AI can improve your Customer Experience
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 6 min read
- Customer experience
- 5 min read
- Customer experience
- 9 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
- Customer experience
- 5 min read
Netigate makes the difference
Why you should always choose Netigate for your Customer and Employee experience projects.
Frequently asked questions
Who typically uses Netigate Insights?
Netigate Insights is used by teams across the organisation, including CX, insights, digital, product, service, HR, and leadership. With unlimited user licenses, insights can be shared broadly so everyone works from the same customer or employee reality.
Are there limits to the number of users or data?
No, Netigate is built to scale with your business. Our platform supports unlimited users, responses, and projects. This empowers teams across departments to collaborate, explore insights, and drive impact. Whether you’re running a single initiative or managing experience programs across multiple countries, you’ll never be constrained by data or user caps.
Can we integrate Netigate within our CRM?
Yes, Netigate integrates seamlessly with leading CRMs and business systems via the Netigate Insights API. Learn more about our integrations here: netigate.net/integrations
Is Ask AI included in Netigate Insights?
Yes. Ask AI is fully integrated into Netigate Insights, creating a seamless connection between analysis, insight, and action.
How does Netigate ensure data security and privacy?
Netigate is committed to the highest standards of data security and privacy. We are ISO 27001 certified, and all data is processed on secure, EU-based servers in accordance with data protection best practices.
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
How long does it take to get started?
Most organisations can start analysing data as soon as their sources are connected. Because insights are automated, value can be realised quickly without lengthy configuration or manual setup.
Can we segment and filter data by region, team, product, or time period?
Yes. Netigate Insights supports flexible filtering and segmentation, allowing teams to analyse experience data across different dimensions while keeping full context intact.
Netigate in action
Explore a modern alternative for your CX and EX activities, built for scale, speed, and to the fraction of the price.