Optimise your digital channels with customer feedback
Traditional marketing analytics tell you what your online users do. Digital feedback reveals why. Diving into qualitative user insights on your website and mobile app helps you improve everything from customer loyalty and abandoned shopping baskets to revenue and conversion.
Working with Netigate has made us more data-driven and customer-oriented by incorporating both qualitative and quantitative feedback. This has allowed our teams to enrich stories, prioritise tasks and make decisions based on customer insights.
John-Paul de Rooij
Built for digital teams, shaping digital experiences
Our solution is tailor-made for the people who are shaping digital experiences and excellent online customer journeys. From UX professionals and CX experts to Product Managers and digital marketers.
Transform your website visitors into customers
Collecting and analysing website feedback allows you to efficiently uncover and prioritise customer experience optimisation tasks. By doing this, you create a smooth customer journey, ultimately leading to business growth.
- Get up and running in seconds by installing a single deployment code on your site.
- Create a unified customer experience with custom feedback forms that blend seamlessly into your site
- Capture feedback in the moment by targeting forms to specific pages, audiences and user actions
- EU-compliant by design, with data security and WCAG-approved accessibility built in
Tailor the ultimate mobile app customer experience
Tap into customer insights to boost mobile app usage. Data-driven changes based on customer feedback help you optimise product and feature development. They also improve the customer journey, overall user experience and more.
- Choose between a multitude of SDKs for Android and iOS apps
- Ensure you gather relevant feedback with targeting based on user events and behaviour
- Gather even more insights by collecting metadata such as device type, app version and user segments
- EU-compliant by design, with data security and WCAG-approved accessibility built in
Deeper insights with intelligent analytics
Large volumes of customer feedback are a gold mine of valuable insights. However, manually sorting, analysing and prioritising it is slow, costly and error-prone. Netigate Insights automates the entire process by collecting, analysing and summarising all your feedback in one place, complete with sentiment and priority indicators.
Include feedback data in all your workflows
Creating a smooth workflow and following up on action points from digital insights is easier when integrated into tools your teams are already using.
Connect feedback to your A/B tests, your marketing analytics, your project management efforts and much more by integrating Netigate to your martech stack and make stronger, data-driven decisions for your business.
Discover how to enrich your feedback process
ASK AI
Turn thousand of data touchpoints into clear, actionable insights. ASK AI is designed to elevate your feedback management so you can act with confidence and drive impactful change.
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NPS Software
Discover what drives recommendation, identify satisfaction gaps, and take targeted action. With insights into loyalty trends, you can prioritise what matters most and fuel sustainable business growth.
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eNPS Software
Understand what drives employee advocacy, uncover engagement gaps, and take targeted action. With clear insights into engagement and loyalty trends, you can prioritise what matters most and build a stronger, more committed workforce.
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Learn more about Digital Experience
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Netigate makes the difference
Why you should always choose Netigate for your Customer and Employee experience projects.
Frequently asked questions
What types of surveys can I create (e.g., CX, EX, NPS, eNPS, CSAT, onboarding, exit)?
Netigate supports a wide range of survey types, including CX, CSAT, EX, NPS, eNPS, and onboarding or exit surveys. You can also create custom surveys for market research, brand tracking, or other business-critical insights.
Can I customize the look and feel of the surveys?
Yes, you can fully customize your surveys to match your brand. This includes adding your logo, adjusting fonts and colors, and customizing the layout and messages. Tailoring the design helps ensure a seamless brand experience for your respondents.
Is multilingual survey support available?
Yes. Netigate allows you to create multilingual surveys with language-specific versions of questions, logic, and messages. Respondents can choose their preferred language, making it easy to collect insights from diverse, international audiences.
Are there templates for common use cases?
Yes. Netigate provides ready-to-use templates for common use cases such as customer satisfaction, employee engagement, onboarding, and more. These templates helps you get started quickly while following industry best practices.
Can I automate survey distribution (e.g., post-interaction or lifecycle triggers)?
Yes, survey distribution can be fully automated. You can trigger surveys based on key events such as after a purchase, customer service interaction, or employee milestone, using APIs or integrations with your existing systems like CRM, HR platforms, or ticketing tools.
Is there sentiment analysis or AI-powered text analytics?
Yes, Netigate includes powerful AI-driven text analytics and sentiment analysis. Open-ended responses are automatically categorized and analyzed, enabling you to uncover trends, detect pain points, and act on feedback more efficiently and at scale.
Does the platform support real-time dashboards?
Yes. Netigate offers real-time dashboards that update as responses come in. You can track key metrics, filter by segments, and share insights with stakeholders instantly. The dashboards are customizable and exportable for presentations or reports.
Netigate in action
Explore a modern alternative for your CX and EX activities, built for scale, speed, and to the fraction of the price.