Blog
Explore practical articles, insights, and guides on customer experience, employee experience, feedback management, and survey best practices.
By the time a trend appears in your NPS or CSAT score, it may already…
Put simply, customer satisfaction refers to how happy a customer is with your business. With levels of satisfaction correlating with
- Customer experience
- 5 min read
Earlier this year we sent out our annual Netigate customer survey – of course by using our own survey tool.
- Customer experience
- 3 min read
It’s time for your annual board evaluation, but what does a successful board evaluation look like? And why evaluate at
- Customer experience
- 4 min read
Say hello to our new CEO, Mikkel Drucker. Mikkel has worked in the tech industry for over 20 years and
- Customer experience
- 3 min read
Customer experience management is Ian Golding’s life’s work, and he is the author of Customer What?: The honest and practical
- Customer experience
- 3 min read
Tech has long been a male-dominated industry. Take two of the world’s IT giants, for example: At Microsoft, female employees
- Customer experience
- 5 min read
Your survey introduction text is the first thing that your selected survey recipients will see. It is this that will
- Customer experience
- 4 min read
Last Spring, we conducted our first working from home study in Sweden. How were people coping with the transition to
- Customer experience
- 3 min read
Last year was challenging for many businesses. Whilst the problems of 2020 don’t automatically end with the turn of a
- Customer experience
- 4 min read
