Blog
Explore practical articles, insights, and guides on customer experience, employee experience, feedback management, and survey best practices.
By the time a trend appears in your NPS or CSAT score, it may already…
The global Customer Success team was established here at Netigate in 2018. Since then, the team has been growing and
- Customer experience
- 4 min read
Netigate have a strategic way of working with customers that drives communication, problem-solving and progress. How do they do it?
- Customer experience
- 4 min read
Andrea Schulz, 28, is in the final week of a two-month marketing internship at the Netigate office in Stockholm. Andrea
- Customer experience
- 3 min read
Today it only takes four letters to spread fear and panic among most companies: GDPR. The General Data Protection Regulation
- Customer experience
- 6 min read
You didn’t know? … Well, keep calm. You just got one step closer to solving the problem. Let’s start with
- Customer experience
- 4 min read
When tackling your next survey, many don’t take the time to consider the core questions that set up a questionnaire
- Customer experience
- 4 min read
No doubt you’ve heard the adage: “If you can’t measure it, you can’t improve it!” Agile companies understand the importance
- Customer experience
- 4 min read
It happens to even the best companies: One day a customer decides to go—leaving one business behind for another. For
- Customer experience
- 5 min read
Why should you measure customer satisfaction? Unsatisfied customers might be costing your business more than what you realize. In today’s
- Customer experience
- 5 min read
