Blog
Explore practical articles, insights, and guides on customer experience, employee experience, feedback management, and survey best practices.
By the time a trend appears in your NPS or CSAT score, it may already…
Running a successful business has to do with relationships, professionalism and the ability to accept feedback and turn it into
- Customer experience
- 2 min read
A friend of mine recommended this nice little café. So I went there the other day with a couple of
- Customer experience
- 2 min read
Many of us tend to bury our heads in the sand when things aren’t going well. It is much easier
- Customer experience, Employee Experience
- 2 min read
Which great leader could possibly fail to realise the importance of customer satisfaction? Well, it´s certainly not going to be
- Customer experience
- 2 min read
Thanks to the burgeoning world of e-commerce, the average retail business is competing with providers all over the world. If
- Customer experience
- 2 min read
Dear Netigate user, In September 2015 we launched our new Insight platform and on the 10th of February 2016 the
- Customer experience
- 1 min read
A basic overview of how to use Netigates insight platform to analyze the result of your surveys.
- Customer experience
- 4 min read
As part of the SCA global marketing programme, they have entered a boat into the Volvo Ocean Race, a round-the-world
- Customer experience
- 2 min read
“No, there’s no time to measure and analyse customer loyalty. We have to focus on preventing churn.” I hear variations
- Customer experience
- 2 min read
