5 good reasons to start your own patient feedback program today

No one understands healthcare better than patients. They are the ones who experience it first…

5 good reasons to start your own patient feedback program today

Double-barrelled survey questions & how to avoid them

In conversation, it’s easy to get excited and bombard people with double-barrelled questions. “Did you…

Double-barrelled survey questions & how to avoid them

5 steps to good customer service

Customers are the most important asset of every company, and you’re probably doing everything you…

5 steps to good customer service

Netigate is now ISO 27001 certified

Information security has always been a top priority for us at Netigate. Now we have…

Netigate is now ISO 27001 certified

Your guide to ISO 9001 and customer satisfaction surveys

No matter what industry you’re in or how big your company is, keeping your customers…

Your guide to ISO 9001 and customer satisfaction surveys

5 tips on how to give constructive feedback

Giving and receiving constructive feedback is central to achieving positive change across a company. Given…

5 tips on how to give constructive feedback

How digital transformation can improve your customer experience (CX)

The digital sphere has become entrenched into our daily lives, from the ways we communicate…

How digital transformation can improve your customer experience (CX)

Your quick start guide to choosing a CX metric

Picture the scene: You’ve decided that you need to begin collecting customer feedback in a…

Your quick start guide to choosing a CX metric

Aref Abedi on working as CEO of Jobylon

10 years ago, Aref Abedi started the tech company Jobylon. Today he works as CEO…

Aref Abedi on working as CEO of Jobylon

6 Tips for managing remote employees

The past year has shown us how we needed to adapt in our personal and…

6 Tips for managing remote employees
Customer experience
5 digital trends for 2022
5 digital trends for 2022

5 digital trends for 2022

What will the future of digital development look like? The pandemic has undoubtedly accelerated the…

5 digital trends for 2022

Digital leadership and why you should care about it

The changes in our fast-paced, digital environment demand from us to constantly keep up and…

Digital leadership and why you should care about it