Mastering AI-Driven Customer Feedback: Insights, Analytics, and Real-Time Solutions

You’ve just launched a new product, certain that it will take the market by storm. Every detail has been meticulously planned, and you’ve invested heavily in marketing. But as the first wave of customer feedback comes in, you find yourself overwhelmed. The feedback is mixed, coming from various channels, and it’s challenging to make sense of it all.

Your team, if you’re fortunate enough to have one, struggles to sift through the vast amounts of feedback. The complexity and volume of data make it difficult to identify actionable insights. Critical pain points go unnoticed, customer dissatisfaction starts to grow, and what was meant to be a market success begins to falter.

This is a common challenge many businesses face today—a flood of customer feedback that’s hard to manage and even harder to turn into meaningful action.

Don’t Let Customer Feedback Overwhelm Your Business!

We’ll show you how not just to gather and analyze feedback, but also how to close the feedback loop effectively. Additionally, you’ll learn how to socialize feedback across your organization, strategize around it, and operationalize it to drive real business results.

What you’ll learn:

•  Master the Feedback Loop: Learn why closing the feedback loop is critical and how to ensure feedback is not just collected but turned into actionable strategies.
•  Break Down Silos: Discover methods for sharing feedback across teams to ensure every department is aligned and working towards common goals.
•  Strategic Feedback Integration: Understand how to embed feedback into your strategic planning, ensuring it informs product design, service improvements, and business growth.
•  Harness AI for Feedback Analysis: Explore how AI tools can be integrated into your feedback processes to streamline analysis and enhance decision-making.
•  Continuous Improvement: Learn how to establish a continuous feedback loop that drives ongoing innovation and customer satisfaction.

About the Speakers

Peter Verheijde – Peter is a passionate and certified Customer Experience professional (CCXP), who has been working for over 25 years in this exciting field. With his roots in customer research, both at agency and in house, he has a strong customer focus in everything he does. Within his professional journey he worked on all major CX areas. He gets energy from connecting to other people and turning key insights into practical solutions and better experiences. He is the co-founder at CX Unraveled.

Carlos Del Corral – Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is also the former Co-founder and CEO of Lumoa, which is now part of Netigate. A 360-degree Customer Experience Management solution that looks at any type of customer feedback to tell companies what to do next to grow their business.