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Recorded Webinars

Maximise CX success: How to overcome today’s customer experience challenges

March 15, 2023, 12:00 - 13:00
Dimitrios Katsadouros
Dimitrios Katsadouros Senior Research & Insight Consultant at Netigate

Are you frustrated with the overwhelming amount of survey data, yet still struggling to extract meaningful insights and drive action? You are not alone. The implementation gap – the disconnect between data collection and actual implementation – is a common challenge faced by many CX managers. 

Watch this video with renowned CX expert, Dimitrios Katsadouros, as he guides you through the steps of how to use customer data efficiently. Discover how to avoid the pitfalls of over-surveying, unlock the full potential of your customer feedback, and uncover hidden opportunities for successful CX programs.  

Don’t miss this opportunity to transform your customer feedback into valuable results. Take control of your data, and drive results with confidence. Register now and get ready to take your CX programs to the next level!

Learn more about:

  • Asking the right question to reach your goals
  • How to use customer data efficiently
  • What are the costs of the implementation gap? 
  • Approaches and methods to bridge the implementation gap 

About the speaker

Meet Dimitrios Katsadouros, Senior Research & Insight Consultant at Netigate. 

With over 15 years of experience in customer research, Dimitrios is a seasoned professional in the field. He previously worked at various market research and consulting companies in Germany and internationally, where he managed and advanced international B2B and B2C customer feedback projects. His expertise in this area has taken him to work on-site in numerous country organizations around the world. His wealth of experience and expertise makes him a valuable asset to the Professional Services division at Netigate.