The Roadmap to Seamless Customer and Employee Experiences

Are you looking to transform your business by seamlessly integrating customer and employee experiences?

Watch this fireside chat where Dimitrios Katsadouros and Carlos del Corral explores cutting-edge strategies and practical approaches to achieve Total Experience (TX).

Key Topics

• The essential concepts and why Total Experience is crucial for today’s businesses.
• Practical strategies to ensure a seamless journey for both customers and employees.
• Common obstacles and how to navigate them effectively.
• How to leverage technology to enhance and streamline experiences on both ends.

About the Speakers

Dimitrios Katsadouros – With over 15 years of experience in customer research, Dimitrios is a seasoned professional in the field. He previously worked at various market research and consulting companies in Germany and internationally, where he managed and advanced international B2B and B2C customer feedback projects. His expertise in this area has taken him to work on-site in numerous organizations worldwide. His wealth of experience and expertise make him a valuable asset to the Professional Services division at Netigate.

Carlos del Corral – CPO/CMO of Netigate featuring Lumoa, Carlos with his years of expertise, has been the Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers.