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Part of my job is to explain what drives customer satisfaction. And the key is finding actionable points, as in 'if we do this, we can improve this'.

Netigate can compile data from open comments and put that into the actionable points that I need.

Jakob Forslin

Customer Data Analyst

Jakob Forslin, Customer Data Analyst, Ellevio
Two example of CSat survey templates by Netigate on a background picture

Cut complexity and see all CSat surveys in one place

  • Create and distribute any type of CSat survey for your customers. Use templates to get started in minutes.
  • Import CSat surveys in any language from third-party surveys or other sources - Excel, support system, CRM, and more.
  • See all CSat surveys in one place and get the full picture on what matters most to your customers.

Learn why your CSat is going down and know what to do to improve it

  • Let Netigate surface the most common issues from the Voice of your Customers in real time.
  • Easily customise the topics to the needs of your business, so that they make sense to you and your colleagues.
  • Learn what impacts CSat, and by how much, without having to sift through feedback manually.
  • Make continuous improvements that will boost your CSat in days.
Example of how to assess the impact on CSat score with Netigate solution for CSat

Find answers to your most important questions in minutes, with Generative AI

  • What are the main complaints that impact the CSat of our service in the last month; Why do different products, shops, countries have different CSat; How can we improve our CSat in this region; ...
  • Type ANY question, in any language, and get precise answers based on the Voice of your Customers.
  • Go deeper with the analysis and let Generative AI tell you what your customers are experiencing right now.
  • Ask for recommended actions, and create tasks and alerts for colleagues who will drive change.

Act on customer issues in real time

  • Set rules and triggers for automated notifications on specific topics, words, emotions.
  • Integrate with your CRM, support system, project management tool to create and automate actions.
  • Follow the progresses, report on success, and become a truly customer-centric business.
Example of actions that can be created in Netigate to improve CSat

Frequently asked questions

Commonly asked questions about Netigate CX

No. Netigate is a full solution for Customer Experience. With Netigate, you can create and distribute CSat surveys, and you can also bring in CSat surveys from third-party tools, analyse the scores and trends, understand what issues have the biggest impact on your CSat, and take actions that will deliver immediate results.

Four reasons.

  1. Netigate looks at all your CSat surveys to identify the reasons why your CSat is going up or down. We are not limiting the analysis to one single survey, we aim at giving you the full context – so much so that you could also bring in Netigate other sources of feedback like online reviews, support calls, and more. This is the only way to get a full picture on what customers want.
  2. Our AI ensures that the analysis makes sense to your business. Instead of broad and meaningless categories that are impossible to act on, we refine the analysis to your needs, and you can further adapt it as the business evolves and grows. This and the fact that we combine the analysis with exact impact on your CSat makes of Netigate CX a unique solution on the market.
  3. Our customers have been using Generative AI for a while now. It’s live and it makes understanding customer feedback much easier.
  4. We believe that everyone in a company should be making decisions based on customer feedback, and that’s why we do not charge for additional seats – you can get all your colleagues on board at no additional cost.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

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  Copyright © 2024 Netigate AB,
Drottninggatan 25, 111 51, Stockholm, Sverige

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