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Part of my job is to explain what drives customer satisfaction. And the key is finding actionable points, as in ´if we do this, we can improve this´.

Netigate can compile data from open comments and put that into the actionable points that I need.

Jacob Forslin

Customer Data Analyst

Jakob Forslin, Customer Data Analyst, Ellevio

How Netigate CX works

Cut complexity and see all customer feedback in one place - surveys, reviews, support calls, and more

  • Create and distribute any type of survey for your customers. Use templates to get started in minutes.
  • Import customer feedback in any language from third-party surveys or other sources - support calls, chats, social media, online reviews, and more.
  • See all the Voice of your Customers in one place and get the full picture on what matters most to them.

Learn why your NPS and CSat are going down and know what to do to improve them

  • Let Netigate CX surface the most common issues from the Voice of your Customers in real time.
  • Easily customise the topics to the needs of your business, so that they make sense to you and your colleagues.
  • Learn what impacts key metrics like NPS and CSat, and by how much, without having to sift through feedback manually.
  • Make continuous improvements that will boost your KPIs in days.

Find answers to your most important questions in minutes, with Generative AI

  • What are the main complaints about a product in the last month; What differences between products, shops, countries; How can we improve our delivery times in this region; ...
  • Type ANY question, in any language, and get precise answers based on the Voice of your Customers.
  • Go deeper with the analysis and let Generative AI tell you what your customers are experiencing right now.
  • Ask for recommended actions, and create tasks and alerts for colleagues who will drive change.

Act on customer issues in real time

  • Set rules and triggers for automated notifications on specific topics, words, emotions.
  • Integrate with your CRM, support system, project management tool to create and automate actions.
  • Follow the progresses, report on success, and become a truly customer-centric business.

Frequently asked questions

Commonly asked questions about Netigate CX

No. Netigate CX is a full solution for Customer Experience. With Netigate, you can create and distribute surveys, and you can also bring in customer feedback from third-party surveys and other sources (such as support contacts, calls, chats, online reviews, social media), analyse what your customers are saying, understand what issues have the biggest impact on your KPIs, and take actions that will deliver immediate results.

Four reasons.

  1. Netigate CX brings all the voice of your customers in one place. It does not matter the language or the source, when you open Netigate CX you can see in one single place all surveys, online reviews, support calls, chats, social media reviews, and more. This is the only way to get a full picture on what customers want.
  2. Our AI ensures that the analysis makes sense to your business. Instead of broad and meaningless categories that are impossible to act on, we refine the analysis to your needs, and you can further adapt it as the business evolves and grows. This and the fact that we combine the analysis with exact impact on your KPIs makes of Netigate CX a unique solution on the market.
  3. Our customers have been using Generative AI for a while now. It’s live and it makes understanding customer feedback much easier.
  4. We believe that everyone in a company should be familiar with customer feedback, and that’s why we do not charge for additional seats – you can get all your colleagues on board at no additional cost.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

Netigate in action​

Book a demo and talk to a Netigate expert to learn more about Netigate CX.

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  Copyright © 2024 Netigate AB,
Drottninggatan 25, 111 51, Stockholm, Sverige

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