The NPS score has increased by 10 points, which is huge for us.

It's not just a system to ask the question. It's a system that allows you to answer the question.

Olivia Chambers

Customer Insights Manager

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Cut complexity and see all NPS surveys in one place

Learn why your NPS is going down and know what to do to improve it

Find answers to your most important questions in minutes, with Generative AI

Act on customer issues in real time

How Fibrus improved NPS 3x

Frequently asked questions

Commonly asked questions about Netigate CX

No. Netigate is a full solution for Customer Experience. With Netigate, you can create and distribute NPS surveys, and you can also bring in NPS surveys from third-party tools, analyse the scores and trends, understand what issues have the biggest impact on your NPS, and take actions that will deliver immediate results.

Four reasons.

  1. Netigate look at all your NPS surveys to identify the reasons why your NPS is going up or down. We are not limiting the analysis to one single survey, we aim at giving you the full context – so much so that you could also bring in Netigate other sources of feedback like online reviews, support calls, and more. This is the only way to get a full picture on what customers want.
  2. Our AI ensures that the analysis makes sense to your business. Instead of broad and meaningless categories that are impossible to act on, we refine the analysis to your needs, and you can further adapt it as the business evolves and grows. This and the fact that we combine the analysis with exact impact on your KPIs makes of Netigate CX a unique solution on the market.
  3. Our customers have been using Generative AI for a while now. It’s live and it makes understanding customer feedback much easier.
  4. We believe that everyone in a company should be familiar with customer feedback, and that’s why we do not charge for additional seats – you can get all your colleagues on board at no additional cost.

Keeping our customers and our customers’ customers data safe has always been central to everything we do at Netigate. We store and process data within the European Union, we are fully GDPR compliant, and we are certified with IEC/ISO27001:2013. For more detailed information about data security, visit our Trust Center.

Netigate in action​

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