Text analysis has arrived! Click here to learn more.

Solutions
Survey Tool
- Single sign-onLog in to multiple systems with one password.
- APICreate intelligent and automated feedback flows.
- Embedded questionsAdd an interactive survey question to emails.
- Two-way SMSSend surveys and get responses via SMS.
- Quick AnalysisTurn data into insights in an instant.
- Text AnalysisInstantly get meaningful insights from text responses.
Plans and pricing
Knowledge hub
- BlogFrom thought leadership, to tips and trends, the Netigate blog has everything you need to stay informed.
- Case studiesLearn how our customers are using Netigate to drive positive change across their businesses.
- EventsCheck out our upcoming online events and register your attendance.
- Customer educationA collection of training videos and other useful information for our customers.
- eBooksGet in-depth insights into CX, EX, and answer all of your feedback questions with our original eBooks.
- ReportsDownload original Netigate reports to get insights, analysis, and data into current VoC and VoE topics.
- BrochuresInterested in what Netigate can do for you? Check out our brochures for a guide to our most interesting offerings.
- Netigate Expert BoardNetigate has assembled a board of four external experts to work with us on employee experience.
For customers
About us

Netigate 21 April, 2020 · 1 min read

Infographic: Why customer satisfaction is important!

Why customer satisfaction is important

Infographic Customer Satisfaction

More about customer satisfaction

Download this white paper about how to increase customer satisfaction and gain loyal customers!

Customer Satisfaction

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	2 years	Records if the user has consented with marketing cookies
cookielawinfo-checkbox-analytics	2 years	Records if the user has consented with analytics cookies
cookielawinfo-checkbox-functional	2 years	Records if the user has consented with functional cookies
cookielawinfo-checkbox-necessary	2 years	Records if the user has consented with necessary cookies
CookieLawInfoConsent	2 years	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	2 years	To record if a cookie message box has been shown.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
lpv294052	session	This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
visitor_id# [x2]	14 months	Unique visitor id related to Pardot account
visitor_id#-hash [x3]	14 months	Saves visitor id as a hash

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	14 months	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
AnalyticsSyncHistory	1 month	Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries

Marketing

Marketing cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_uetsid	1 day	Stores and tracks visitors across websites
1P_JAR, CONSENT, NID	2 years	Collects site statistics and tracks conversion rate
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
lang	session	LinkedIn sets this cookie to remember a user's language setting.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Infographic: Why customer satisfaction is important!

More about customer satisfaction

Launch your first survey in minutes

Is there a link between employee and customer satisfaction?

5 good reasons to start your own patient feedback program today

5 steps to good customer service

Stay informed

Thanks for subscribing!

Infographic: Why customer satisfaction is important!

More about customer satisfaction

Launch your first survey in minutes

Suggested reading

Is there a link between employee and customer satisfaction?

5 good reasons to start your own patient feedback program today

5 steps to good customer service

Stay informed

Thanks for subscribing!

Stay informed

Thanks for subscribing!

But first, cookies 🍪