Jungheinrich is one of the leading international companies in the fields of industrial trucks, warehousing, and material flow technology. As a manufacturing service provider and intralogistics solution provider, the company supports its customers with a comprehensive product range of forklifts, shelving systems, services and consultation.
“With Netigate, we quickly achieved greater project transparency throughout the company group.”
Jungheinrich uses Netigate for internal surveys in marketing as well as for customer satisfaction analysis. In the field of international marketing, Netigate has proven to be a valuable tool for conducting comprehensive international surveys quickly and easily. With Netigate, for example, the company has implemented a group-wide project status survey in various sales units:
“Netigate helped us to query 32 national companies in a simple and fast way.”
Within a short time, Jungheinrich gained a clear overview of project implementation across various international subsidiaries. Hartmut Hüttemann, Brand Management Teamleader, explains that this helped the company to achieve greater project transparency.
Jungheinrich also uses Netigate for customer surveys, with a view to increasing customer loyalty.
At Jungheinrich, users rate Netigate’s ease of use positively and praise the team’s customer service, saying
“Netigate offers great support.”
Hartmut Hüttemann particularly appreciates the option to export survey results in various formats; for example, the ability to easily integrate graphics from Netigate reports into the company’s own PowerPoint templates.
“I really like the fact that you can freely choose the colors of the graphics and adapt them to your own corporate design.”