The future of CX

January 28, 2021 15:00 - 16:00
Greenwich Mean Time (GMT). Online webinar.

Ian Golding
Ian Golding
Clare Muscutt
Clare Muscutt
Matt Watkinson
Matt Watkinson

In The future of CX, three experts come together to discuss topical issues central to the customer experience. From managing CX to keeping up with its evolution, this webinar will be a source of inspiration for improving the customer experience at your business. 

Register using the form opposite, and join in the conversation on Thursday 28th January 2021 3-4pm GMT (4-5pm CET). 


  • Aligning the ‘layers’ of customer experience management  – Ian Golding
  • How CX is failing to keep up with the advance in Tech – Clare Muscutt
  • Customer Experience: The popular myths that compromise success – Matt Watkinson
  • Panel discussion

The audience will have the opportunity to pose questions to each speaker at the end of their section.

Register for The future of CX using the form opposite!

The future of CX Speakers


Ian Golding

CEO and Founder, Customer Experience Consultancy Ltd.

Ian Golding, is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.


Clare Muscutt
Founder and Director, CMXperience

Recognised as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an international consultant, keynote speaker and soon to be the author of the book ‘How to be Awesome at CX’’. She held a number of senior CX leadership roles in FTSE 100 organisations including Head of CX at Sainsburys, and later founded her own customer experience design agency, CMXperience.


Matt Watkinson

CEO and Co-founder, Methodical

Matt is an award-winning author, speaker and consultant on customer experience and strategy. As a speaker, he has addressed industry leaders at every kind of organization imaginable, from Microsoft to the FBI. He lives in Santa Monica, California, with his wife and young son.


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