The future of CX

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About us
For customers

In spring 2023, Netigate conducted a survey asking 81 CX professionals about their approach to CX in 2023 and beyond.

We asked them about the challenges they currently face and their plans for the future. The purpose of this report is to give CX professionals an insight into how other businesses are working with customer experience and what is in store for the future of CX.

This is the 3rd edition of our Future of CX report, written by CX professionals, for CX professionals.

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