Between January 29th and February 4th 2021, Netigate conducted a survey asking 70 CX professionals about their approach to CX in 2021 and beyond.

We asked them about the challenges they currently face and their plans for the future. The purpose of this report is to give CX professionals an insight into how other businesses are working with customer experience and what is in store for the future of CX. This report is also supported by insights from our recent webinar The future of CX, featuring Ian Golding, Clare Muscutt and Matt Watkinson.